Job Description
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The Systems Administrator I supports the Infrastructure and Help Desk teams by installing, configuring, and maintaining IT systems, equipment, and core services. This role provides Tier 1 and Tier 2 technical support to shipmates and ensures reliable, secure, and efficient operation of company technology across both cloud and on premises environments.
Duties and Responsibilities:
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID user and group management.
• Manage and maintain Windows Server, including Active Directory, DNS, DHCP, Group Policy, and file/print services.
• Configure endpoints, user accounts, permissions, shared resources, and system access in accordance with company standards.
• Administer basic network infrastructure components, including wireless access points, switches, firewalls, and VPN connectivity, under established procedures.
• Provide Tier 1 and Tier 2 escalation support for Help Desk tickets, ensuring timely resolution and high-quality customer service.
• Responsible for the day-to-day aspects of keeping backend systems running smoothly
• Create and maintain accurate technical documentation, SOPs, and configuration records.
• Additional job duties as assigned
Requirements & Qualifications:
Minimum Qualifications:
• Bachelor’s Degree in IT or technical equivalent experience required
• 1-2 years’ experience managing critical IT systems including configuring and updating:
• Office 365 Suite (Exchange, SharePoint, OneDrive, Azure AD/Entra, Teams)
• Server Administration (Active Directory, DNS, DHCP, KMS, Group Policies, IIS)
• PowerShell or scripting for automation and system management
• Desktop Administration (Windows, Mac)
• Network technologies (switches, firewalls, Wi-Fi, VPN, cellular)
• Identity Providers and related 3rd party integrations experience
• Linux experience is a plus
Grooming:
• All crew members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
Physical Demands:
• Ability to bend, rotate, reach, and climb stairs/ladders.
• Ability to maneuver through confined vessel areas.
• Must maintain balance and perform emergency duties as required.
Work Environment:
• Remote position with periodic onsite work in marine environments.
• Exposure to varying temperatures, weather conditions, and moderate to loud noise levels.
• Occasional evening/weekend work and maintenance windows.
• Participation in on-call rotation and emergency response.
• Ability to travel to vessels and sites.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
