We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
The Role
The British Council is seeking a CRM Administrator (Salesforce) to provide technical leadership for its globally deployed Salesforce CRM and marketing automation ecosystem. The role is responsible for the day-to-day administration, configuration, automation, governance, and continuous improvement of the platform, ensuring it remains secure, scalable, and aligned with the organisation's digital transformation agenda. Working across Salesforce, marketing automation platforms, integration tools, in-house applications, and third-party systems, the successful candidate will contribute to platform administration, release management, CI/CD activities, access governance, security enhancements, and audit readiness.
As the UK's international organisation for cultural relations and educational opportunities, the British Council reaches more than 20 million people face-to-face and over 500 million people online each year. Salesforce is a globally deployed Unlimited Edition CRM platform supporting more than 2,000 users across Customer Service, Cultural Engagement, IELTS, English Teaching, B2B/G, and Legal & Contract Management functions, enabling millions of customer interactions annually. This role carries significant technical responsibility and requires the ability to make risk-aware decisions independently while effectively communicating complex technical concepts to both technical teams and senior non-technical stakeholders.
Main responsibilities
Own the day-to-day administration, configuration, and governance of the global Salesforce platform across all environments, including user management, permission sets, field-level security, sharing rules, and platform settings. Act as the technical escalation point, driving root cause analysis, resolution, and documentation within agreed SLAs. Manage sandbox environments, release cycles, and change management in line with British Council governance standards, and maintain comprehensive technical documentation including system architecture guides, integration field mappings, and standard operating procedures.
Lead administration of Salesforce integrations and automation capabilities, maintaining Azure AD SSO/MFA configurations, GDPR-compliant data retention and anonymisation processes, and the HubSpot–Salesforce native connector. Partner with business stakeholders across regions and functions to translate requirements into scalable Salesforce solutions, advising on technical options and risks. Ensure service delivery consistently meets agreed SLAs and KPIs, reporting on platform health and performance to senior leadership.
Role specific skills
Role specific knowledge and experience
Minimum/essential
Desirable
Education
Professional Qualification and Certification
Language Requirements
British Council | Pay Band 7
Location: Noida, India
Department: Digital and Technology
Contract: Indefinite Contract
Apply by: Sunday, July 26th (23:59 local time)
Interview Window: TBD
Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
For more information, please visit: http://www.britishcouncil.org
