Job Description

Job Location: JPATS LAUGHLIN - Laughlin AFB, TX 78843
Position Type: Part TimeEducation
Level: Bachelor's degree or Relative Exper
Travel Percentage: As Required
Job Shift: AnyThe Computer-Aided Instruction (CAI) and Instrument Procedure Trainer (IPT) Lab Proctor will support the training of student pilots by ensuring the efficient operation and administration of the CAI or IPT system and supporting technologies. The proctor will manage the IT infrastructure, including servers, networks, and software tools, ensuring that all training systems are fully operational and available for student learning. Strong customer service is a key component of this job.
This is a part-time position, minimum 4 hours/day to cover the FT Employee as needed.

Essential Duties and Responsibilities:
- Systems Management & Administration:
- - Manage the CAI or IPT system, web-based training tools (GTIMS Admin, Learning Management Systems), and other software platforms necessary for student pilot training.
- - Troubleshoot, administer, and provide ongoing support for operating systems, servers, and applications within the CAI or IPT lab.
- - Perform routine system maintenance, including backups, data archiving, and software patching for the CAI or IPT system.
- - Oversee and maintain network peripherals, workstations, servers, and operating system/application software for the CAI or IPT system, ensuring high availability and functionality.
- - Routinely Inventory and control all USG IT assists in accordance with Department of the Air Force Manual 17-1203, demonstrating attention to detail, integrity and compliance with Air force and hosts base directives.
- Cybersecurity & Compliance:
- - Work with the host base Cybersecurity/Information Assurance Manager to obtain the required cyber security token for System Administrator duties.
- - Ensure compliance with DoD, AFI, and IT security protocols for both CAI and IPT systems.
- - Conduct regular system security monitoring and report breaches as required by the applicable AF and local policies.
- User Support & Training:
- - Ensure that all users (students and staff) receive proper system training for the CAI or IPT system and have access to the necessary IT resources for their training.
- - Manage user permissions, assign user IDs, and maintain security protocols in accordance with the most current AFI , and AFMAN 33-223 for the CAI or system.
- - Provide troubleshooting support for student workstations and common office automation software used in the CAI or IPT training environments.
- System & Equipment Configuration:
- - Install and configure all program equipment, peripherals, and client-level software for the CAI or IPT lab, ensuring proper integration into the training network.
- - Comply with operational manuals and ensure all software configurations are current and fully operational.
- - Provide application assistance for office automation tools and wireless devices used within the CAI or IPT environment.
- Performance Monitoring & Troubleshooting:
- - Continuously monitor the efficiency of the CAI or IPT system to ensure minimal downtime and optimal performance.
- - Serve as the primary system troubleshooter for any issues related to the CAI or IPT system, including hardware and software malfunctions.
- Reporting & Coordination:
- - Provide regular status reports regarding system performance, troubleshooting efforts, and any issues affecting CAI or IPT system to the IT management team.
- - Coordinate with other agencies and stakeholders to resolve support issues and ensure system requirements are met for the CAI or system.

Qualifications
- Bachelor’s degree or relative experience in Management Information Systems, Computer Science, Software Engineering, or a related technical field, or a combination of education and experience.
- Minimum of 3 years of experience in IT system administration, preferably within a DoD environment.
- DoD Directive 8570 Information Assurance Technical Level II certification (required).
- Experience with Windows servers (Active Directory, NTFS, GPO, Exchange, SQL), Ethernet protocols, VLANs, and network troubleshooting.
- Proficiency in managing enterprise-level storage technologies (SAN, NAS, etc.).
- Familiarity with military protocols and customs.
- Must be able to obtain and maintain a DoD Common Access Card (CAC).
Certifications:
- Security+ certification required (or equivalent).
- Additional certifications such as MSCE, MCP, CCNA, CISSP are beneficial.
Physical Demands:
- Ability to detect and respond to issues within the training environment, including sound detection (e.g., simulator and system errors).
- Occasional domestic may be required.

Work Environment:
- Primarily office-based with occasional exposure to technical labs and simulation systems in the CAI or IPT environment.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability.