Job Description

Hours:

40

Schedule:

This position is hybrid and remote eligible for up to 40% of the time. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Pay Incentive:

Starting Pay: $43.72/hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

The Systems Administrator position supports the Systems Engineers and Desktop Support team to ensure that the performance and availability of the systems infrastructure is maintained to the highest standard with maximum levels of productivity and efficiency. Works with the Systems Engineers in the installation of new systems and the ongoing administration and support of servers and hyper-converged platforms. Provides Tier 3 technical support as escalated by the Desktop Support team. Escalates systems issues to Systems Engineers as appropriate and works with Systems Engineers to resolve. Provides quality systems consultation to business units and other Systems & Technology departments as directed.

Accountabilities:

Work with the Systems Engineers in the planning, installation, maintenance, monitoring and upgrades of ESL’s systems infrastructure.

• Configure and assist with the installation and upgrade of ESL systems including but not limited to VMware, Nutanix, Citrix, Windows Servers, Linux Servers, etc.
• Ensure that hardware and software systems are properly maintained and monitored to achieve a minimum up-time of 99.5% or better.
• Providing day-to-day support in the monitoring and administration of ESL systems including but not limited to VMware, Citrix, Microsoft 365 Applications, Windows Servers, Linux Servers, etc.
• Work with the Systems Engineers in building, maintaining and documenting base server builds.
• Work with Information Security to assure that ESL’s systems are secure and meet all operational and regulatory guidelines.
• Conduct testing of new/upgraded systems and/or software.
• Participate in local and corporate projects, and act as a Network Services consultant to those project teams.
• Collaborate with vendors to resolve issues and address ESL business needs.
• Ensure that Network Services documentation is well-organized, up to date and maintained in a fashion that provides easy access and usability.

Work with the business units and Business Systems Analysts to ensure a stable, scalable, and secure End User Computing Environment

• Working with the Applications Support team and end users to engineer solutions to support our business application portfolio in a Citrix Environment.
• Ensure our Citrix environment is up to date with versions and support.
• Resolve any performance and stability issues in a timely fashion.
• Monitor the Citrix Environment to ensure proper performances levels are met.
• Continually improve the End User Experience within Citrix by leveraging our monitoring tools and new features and functionality that Citrix offers.

Assist the Manager of Desktop Support by providing backup, Tier 3 support and by acting as a liaison between Desktop Support and the Systems Engineers

• Work with Desktop Support Technicians on Tier 3 support issues and escalate and work with Systems Engineer on these issues as appropriate.
• Backup the Manager of Desktop Support in the coordination of Network Support workflow, escalation of support issues, procurement of equipment, etc.

Qualifications:

• Bachelor’s Degree in Information Systems/Computer Sciences or other related discipline, or 4 additional years of strong equivalent experience as a Systems Administrator
• 2+ years of experience as a Systems Administrator
• Intermediate knowledge of Microsoft Server Operating Systems, Active Directory, Exchange Online, Office365 Applications
• Intermediate knowledge of and experience with server virtualization
• Foundational knowledge of networking
• Foundational knowledge of Linux
• Knowledgeable on multiple hardware/software platforms
• Strong planning, organizing, and coordination skills
• Excellent analytical and interpersonal skills required
• Work effectively with all levels of ESL organization
• Excellent communication and presentation skills
• Must be flexible with working hours that occasionally change on short notice to cover unexpected business needs. Must be available to respond to system issues on 24X7 basis
• Frequent standing, walking, use of telephone and computer, lifting up to 50 lbs
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Preferred Qualifications:

• 3 or more years’ experience in systems administration preferred.
• 3 or more years’ professional experience with Microsoft Server Operating Systems, Active Directory, Microsoft 365 applications (Teams, Outlook).
• Experience administering a Citrix environment
• Experience managing a hyper-converged platform such as Nutanix or VMWare vSAN
• Experience with scripting and task automation
• Experience in Azure or comparable cloud technologies

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

ESL does not offer sponsorship related to obtaining work authorization in the United States. ESL is not enrolled in E-Verify and therefore is not able to support an extension of OPT employment authorization.

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