Job Description

JOB SUMMARY

The Systems Administrator will be responsible for the day-to-day operation and maintenance of our organization's computer systems, databases and applications. This role requires a strong understanding of IT infrastructure, excellent troubleshooting skills, and a commitment to ensuring the stability and security of our technology environment. This position also monitors and manages system resources, maintains system documentation and logs; performs or assists in troubleshooting network problems and security for The Wright Center and is dedicated to ensuring that our patients, providers, and administrative staff are supported in a manner that fulfills the teaching and medical care mission of the organization.

REPORTING RELATIONSHIPS

This position reports to the Senior Systems Engineer

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the Systems Administrator will:

• Create, modify, and delete user accounts, manage permissions, and ensure proper access controls.
• Provide technical support to end-users for hardware, software, and network-related issues, both remotely and on-site.
• Install, configure, and maintain desktop and server operating systems (Windows, macOS, Linux).
• Install, configure, and update software applications as needed.
• Troubleshoot and resolve hardware issues, perform basic repairs, and manage hardware inventory.
• Implement and maintain security measures, including antivirus software, patch management, and access controls.
• Monitor system performance, identify bottlenecks, and implement optimizations to ensure optimal efficiency and responsiveness.
• Assist with the implementation and monitoring of backup and recovery procedures.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Track and manage IT assets, including hardware and software licenses.
• Work effectively with other IT team members and departments to resolve issues and implement new technologies. Provide technical guidance and mentorship to junior team members.
• Keep up-to-date with the latest technology trends and best practices.
• Participate in an on-call rotation to provide after-hours support for critical systems.

Requirements

Required Qualifications:

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2-4 years of experience in a systems administration or help desk role.
• Strong working knowledge of Windows desktop and server operating systems.
• Familiarity with macOS and/or Linux is a plus.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with user account management tools (e.g., Active Directory).
• Proven ability to troubleshoot hardware and software issues.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• A proactive and problem-solving attitude.

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Azure)
• Experience with cloud platforms (e.g., Azure, GCP)
• Experience with cloud backup solutions (e.g., Druva)
• Experience with configuration management tools (e.g., Intune, Meraki)
• Experience with endpoint protection and system hardening baselines (e.g., Defender, CIS, STIG, NIST)
• Experience with monitoring and logging tools (e.g., PRTG).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with scripting languages (e.g., PowerShell, Bash).
• Experience with help desk ticketing systems.
• Knowledge of basic network security principles.