Job Description

Job Location: Riverside HQ - Riverside, CA 92507,

Position Type: Full Time,

Salary Range: $80,000.00 - $90,000.00 Salary,

Travel Percentage: Negligible,

Job Category: Information Technology, Title: Systems Administrator

Department: Information Technology

Reports To: Director of IT

Hours Required: Full-time, Exempt

Location: Hybrid | 1615 Eastridge Ave. Riverside, CA 92507

Compensation: $80,000 - $90,000

The Job

At Jenson USA, we’re passionate about bikes, the outdoors, and the people who love both. Based in Riverside, we’re a leading retailer of all things cycling — from mountain and road to e-bikes — plus a growing selection of camp and hike gear. Our corporate office and warehouse is one of a kind in the region, and many of our team members are riders and adventurers themselves. While outdoor enthusiasm isn’t a job requirement, don’t be surprised if you end up joining a trail ride or swapping campfire stories with your coworkers.

We offer a flexible, welcoming environment filled with down-to-earth people who care about what they do.

As our Systems Administrator, you’ll help keep the technology behind our business secure, reliable, and running smoothly. Reporting to the Director of IT, you’ll administer our IT infrastructure, solve complex technical problems, lead assigned projects, and guide our helpdesk team. You’ll have room to work independently while partnering with teams across Jenson to support their day-to-day work and our continued growth.

Check out who we are here: jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including:

• Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Additional Insurance: Dental, vision, and supplemental insurance options
• Flexible Spending Accounts
• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

• Administer, maintain, and troubleshoot Jenson USA’s network, servers, cloud services, telecommunications, and related IT infrastructure.
• Monitor system performance, availability, and security; identify risks and recommend improvements to the Director of IT.
• Plan and carry out approved system upgrades, configurations, maintenance, backups, and recovery activities.
• Investigate complex infrastructure issues, determine appropriate solutions, and coordinate responses to significant outages or security incidents, escalating business-critical matters to the Director of IT.
• Lead assigned IT infrastructure projects, including technical planning, implementation, vendor coordination, testing, and documentation.
• Develop and maintain system documentation, configuration standards, procedures, and knowledge resources.
• Evaluate technology products and vendor proposals; make purchasing recommendations and exercise purchasing authority within approved limits.
• Provide technical guidance to business leaders and communicate system issues, risks, and recommendations in clear, practical terms.
• Supervise the helpdesk employee, assign and prioritize work, provide coaching and technical guidance, and contribute to performance and staffing decisions.
• Provide advanced technical support and assist with helpdesk requests when needed.
• Travel to other company locations as needed to support IT infrastructure and equipment.

Preferred Qualifications

• Five or more years of experience administering business IT infrastructure, including networks, servers, cloud services, and endpoint systems.
• Experience independently planning and completing infrastructure upgrades, migrations, or security improvements.
• Strong working knowledge of network troubleshooting, identity and access management, system security, backup, and disaster recovery.
• Experience supporting Microsoft 365, Windows Server, and related cloud or hybrid environments, if those reflect Jenson’s actual systems.
• Experience evaluating vendors, preparing purchasing recommendations, and managing technical projects across multiple locations.
• Experience mentoring or supervising IT support staff and setting priorities for incoming support requests.
• Ability to explain technical risks and recommendations clearly to business leaders.
• Relevant certifications, such as Microsoft, CompTIA Network+ or Security+, or Cisco, are a plus

Physical Demands and Work Environment

This role involves regular use of a computer and communication tools. The employee may move between office, warehouse, and IT equipment areas to inspect, install, maintain, or troubleshoot systems. The role occasionally requires climbing a ladder to access equipment and lifting, carrying, or moving IT equipment. Travel to other company locations may be required.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation..

Jenson USA is committed to a safe, drug-free workplace. Employment offers are contingent on completion of applicable pre-employment screening, which may include a background check and drug screen, consistent with federal, state, and local law. Jenson USA considers qualified applicants with criminal histories in accordance with the applicable fair chance laws.

Jenson USA is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, national origin, ancestry, sex, pregnancy, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law. We provide reasonable accommodations to qualified applicants and employees as required by law.

Rev. 09/28/2026Qualifications