Job Description

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

About this Opportunity:

Are you a technically curious problem solver who enjoys getting into the details and making complex systems work seamlessly behind the scenes? Execulink Telecom is looking for a Systems Administrator to join our team and help support the platforms, infrastructure, and services that keep our customers connected every day.

This is a chance to work at the heart of the systems and services that keep our customers connected, supporting everything from voice platforms and network infrastructure to automation, troubleshooting, and service development. If you love solving complex problems, digging into the details, and making technology work better in the real world, this role will keep you engaged.

You’ll get exposure to a wide range of technologies and hands-on responsibility across SIP, TDM, Linux, virtualization, monitoring, and vendor integrations. Every day brings something different — from diagnosing issues and improving performance to helping launch and support new services. For someone who wants variety, challenge, and the chance to build deep technical expertise, this is an exciting opportunity to grow in a role with real impact.

Position Details:

• Woodstock, ON
• Permanent, Full-Time
• On-site Hybrid
• Required 3 days in office each week (Tuesday, Wednesday and Thursday)
• Hours of Work
• Monday to Friday 8:30am – 5:00pm
• Overnight maintenance, on-call support coverage and traveling to Data Centre & Central Offices throughout Southwestern Ontario including the GTA is a requirement for this position
• Coordinate coverage with other staff when their duties require off-site work
• Will support on-call staff by offering coverage when they are not able to provide it

Responsibilities

• Responsible for the design, configuration, implementation and ongoing support of systems equipment and services that create and support the products that Execulink offers
• Responsible for proper design, installation and maintenance of all systems infrastructure and new products and services
• Troubleshooting, diagnosing and resolving hardware and software issues reported from staff or from monitoring systems, acting as the final point of escalation for the business
• Pursuing support with third parties as required
• Performing on-site work when required at any location where supported equipment is located
• Reviewing/creating documentation including design drawings and training other staff to work with the tools and services provided
• Software updates of relevant systems
• Development of new services and technologies
• Develop in-depth understanding of third-party tools, and work around gaps in functionality as required
• Administer and maintain the Metaswitch voice platform (call control, media gateways and application servers) supporting both SIP-based and traditional TDM voice services
• Provision, troubleshoot and maintain SIP trunks, session border controllers, and SIP- and MGCP-based customer endpoints and integrated access devices
• Maintain TDM interconnects and trunking (SS7, PRI/DS1) with carriers and legacy equipment, and support migration of TDM services to SIP
• Support carrier voice obligations including 911/E911 routing, local number portability and number inventory, and caller ID/CNAM
• Ensure accurate call detail record (CDR) collection and delivery to billing and fraud-monitoring systems
• Perform voice quality and call-flow analysis using SIP traces, packet captures and platform diagnostics
• This position will have access to confidential customer data
• Other duties as assigned

HR Responsibilities include:

• None

Qualifications

• College or University is preferred. Demonstrable significant experience may be considered with minimum of High School Diploma
• Valid Class G Driver’s Licence and access to reliable transportation
• Requires education and/or experience demonstrating a capacity to learn complex concepts and apply them in real-world situations
• CompTIA Linux+ certification required
• Red Hat Certified System Administrator (RHCSA) preferred
• Certified OpenStack Administrator (COA) preferred
• Extensive experience with Linux KVM preferred
• Experience with Ansible automation preferred
• Experience with SNMP-based monitoring systems including Nagios, Zabbix, MRTG
• Experience with SIP-based and TDM voice services required
• Experience administering a carrier voice platform required; Metaswitch experience strongly preferred
• Project and vendor management experience preferred
• Experience supporting multi-vendor technologies across edge, access and core networks preferred
• Successful candidates are required to complete clear criminal background screening

Required Skills & Abilities:

• In-depth knowledge of all vendors utilized, including but not limited to Metaswitch, OpenStack, Polycom, Cisco, and customer-premise equipment vendors such as Calix and Arris
• In-depth knowledge of all technologies utilized, including but not limited to SIP, MGCP, TDM (SS7, PRI), Multicast, HLS, DASH, MoCA, virtualization (KVM), SMTP, DNS, DHCP, Ethernet, Wi-Fi access points, ACLs, PPP-based services and TCP/IP
• Working knowledge of access and core networking (optical, OSPF, BGP) as it pertains to the delivery of services
• Ability to learn new products and technologies from new vendors rapidly
• Responsible for maintaining a broad level of hardware, software, cloud and network security measures knowledge covering all equipment and technologies managed by the department
• Responsible for maintaining a high level of knowledge in specific areas as designated by the Supervisor and Manager
• Network diagramming proficiency
• Share responsibility for optimizations to control costs and maximize network performance
• Expected to highlight new technologies that may benefit the business
• Excellent troubleshooting skills
• Exceptional knowledge of vendor-provided tools
• Demonstrated ability to document all types of work performed as Standard Operating Procedures
• Analysis of packet captures, SIP traces and other in-depth data at the protocol level
• Requires good communication skills interacting with persons with various levels of technical skills and knowledge

What We Offer

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below!

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us!  When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!

Visit our company website at Careers | Execulink® Telecom

We thank you for your application! Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!