Job Description

Systems Administrator

Department: Analytic Support 105604

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Ryan Deward

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

The Systems Administrator supports the reliable, accurate, and efficient operation of Refreshment Services Group business systems. This role maintains customer, location, asset, route, item, and reference data; completes system configuration and administrative activities; supports operational changes; and helps resolve user and data issues. The position works closely with Operations, Merchandising, Finance, Accounting, IT, and systems leadership to ensure business changes are reflected accurately and consistently across supported platforms.

Key Responsibilities:

• Maintain customer and delivery location records, including new setups, changes, and ongoing data quality review.
• Create and maintain assets, machines, markets, routes, schedules, and related system mappings.
• Enter and maintain planograms, store configurations, custom fields, attributes, and controlled reference data.
• Process vending and market installations, removals, transfers, and other operational changes in supported systems.
• Complete approved route, schedule, and service changes and validate that downstream records remain aligned.
• Support item and product maintenance, imports, and data cleanup activities in coordination with the appropriate business owners.
• Produce or support operational system outputs, including pre-pick information, reports, and administrative files, as assigned
• Investigate system, data, and workflow issues; document findings; resolve routine issues; and escalate complex problem.
• Perform quality checks to identify incomplete, duplicate, inconsistent, or inaccurate master data.
• Participate in acquisition onboarding, system integrations, process standardization, and special projects as needed.
• Maintain clear procedures, trackers, and documentation for recurring system administration processes.

Essential Duties by Focus Area

Master Data Administration:

• Customer and location creation and maintenance
• Asset, machine, market, and route record maintenance
• Item, product, hierarchy, attribute, and reference-data support
• Routine data validation, correction, and cleanup

Operational Systems Support:

• Install, removal, route, schedule, and configuration updates
• Planogram and store configuration administration
• Operational imports, reports, and assigned administrative processing
• Cross-functional issue triage and user support
• Support testing, system upgrades, integrations, and acquisition activities

Ingredients for Thriving

Required Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in business, information systems, operations, or a related field preferred.
• Two or more years of experience in system administration, master data, business applications, operations support, data entry, or a related function preferred.
• Experience maintaining detailed records in an ERP, point-of-sale, field-service, routing, CRM, or similar business system.
• Intermediate Microsoft Excel skills, including filtering, lookups, sorting, validation, and reconciliation of data.
• Ability to manage recurring work and project-based assignments while meeting deadlines and maintaining accuracy.
• Strong written communication, documentation, organization, and problem-solving skills.

Preferred Qualifications:

• Experience supporting vending, micro-market, office coffee, distribution, warehouse, route, or field-service operations.
• Experience with Seed or comparable vending and route-management platforms.
• Experience working across Operations, Merchandising, Finance, Accounting, and IT teams.

Core Competencies:

• Accuracy and Data Integrity: Completes detailed work consistently and validates changes before closing requests.
• Customer Service: Responds professionally, communicates status clearly, and helps users reach practical resolutions.
• Ownership: Takes responsibility for assigned processes, follows through, and escalates risks promptly.
• Problem Solving: Investigates root causes, distinguishes data issues from system issues, and documents findings.
• Process Discipline: Follows standards, approvals, and controls while looking for opportunities to simplify work.
• Collaboration: Works effectively across regions and functions with competing priorities.

Working Conditions:

• This position performs computer-based work for extended periods and may occasionally support time-sensitive operational changes outside standard business hours. Limited travel between company locations may be required based on business needs. Reasonable accommodations will be considered in accordance with applicable requirements.

Savor the Benefits

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Paid Parental Leave
• Wellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

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