Job Description

Abonmarche is a team of professionals who are passionate about helping others-- with client service at the core of everything we do. We are a practice of people who are passionate about engineering, architecture, surveying, planning, landscape architecture, and more. Our teams are collaborative, agile, innovative, and focused on creating the best client experience available. The communities and clients we serve know that by working with us, they’re collaborating with a firm that helps foster opportunity.

Working at Abonmarche means you'll have the opportunity to grow, learn, and share your expertise with others. Supported by a mentorship-based culture, our teams are empowered to develop their skillsets and lead transformative work in the communities all across our service areas.

A strong emphasis on community and family means you'll have the chance to engage with your community in your work here at Abonmarche, through our volunteer and philanthropic programs and within a culture of supportive work-life balance.

Abonmarche is seeking a Systems Administrator in our South Bend, IN office.

Job Summary:

The Systems Administrator will support and administer Abonmarche's information technology environment, including Microsoft 365 services, identity and access management, endpoint management, network infrastructure, enterprise file services, business applications, and end-user technology. This position will work closely with the IT Operations Director to maintain reliable, secure, and efficient technology services across the organization. The ideal candidate will have broad, hands-on IT experience with particular emphasis on Microsoft 365, Microsoft Entra ID, Microsoft Intune and Windows Autopilot, Microsoft Teams, Windows endpoint administration, and general systems support.

Responsibilities:

· Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, user accounts, groups, licensing, and related services.

· Assist with identity and access management, including account provisioning and deprovisioning, group membership, permissions, Multi-Factor Authentication, and Conditional Access.

· Administer and support Windows workstations and laptops using Microsoft Intune and Windows Autopilot.

· Configure and maintain endpoint policies, application deployments, security configurations, device enrollment, workstation provisioning, software updates, and application lifecycle management.

· Support Microsoft Teams, including user configuration, collaboration features, Teams Rooms, and related Microsoft 365 integrations.

· Support, administer, and troubleshoot Cisco Meraki firewalls, switches, wireless access points, VPN connectivity, VLANs, and SD-WAN.

· Troubleshoot LAN, WAN, wireless, VPN, DNS, DHCP, and general network connectivity issues.

· Provide Tier 2 and Tier 3 technical support for workstation, application, Microsoft 365, network, and infrastructure issues.

· Administer and support engineering and business applications, including installation, upgrades, licensing, configuration, deployment, and troubleshooting.

· Assist with administration and deployment of Autodesk applications such as AutoCAD, Civil 3D, Revit, and related products.

· Assist with Active Directory and Microsoft Entra ID administration in a hybrid identity environment.

· Support servers, virtualization platforms, enterprise file services, backup systems, and other infrastructure as assigned.

· Assist with cybersecurity initiatives, including endpoint security, access controls, vulnerability remediation, security updates, and organizational security standards.

· Maintain accurate technical documentation, inventories, configuration records, procedures, and IT service documentation.

· Assist with employee onboarding and offboarding, including account creation, hardware preparation, software provisioning, access changes, and equipment recovery.

· Provide technical assistance and training to employees as needed.

· Coordinate with managed service providers, software vendors, hardware vendors, and other technology partners when appropriate.

· Assist the IT Operations Director with infrastructure projects, technology deployments, system upgrades, and other IT initiatives.

· Travel to Abonmarche offices as necessary and participate in occasional after-hours maintenance and emergency troubleshooting.

· Stay current with relevant technologies and recommend improvements that enhance reliability, security, efficiency, and the employee technology experience.

Education:

· Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Relevant professional experience may be substituted for formal education.

Licensure/Certification/Registration:

· Relevant Microsoft 365, Microsoft Endpoint Administrator, Cisco Meraki, CompTIA Network+, CompTIA Security+, or Cisco CCNA certifications are desirable but not required.

· Equivalent professional experience may be considered in place of certifications.

Work Experience/Qualifications:

· 3+ years of professional information technology experience.

· Hands-on experience administering Microsoft 365 in a business environment.

· Experience with Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.

· Experience administering Microsoft Intune and deploying Windows devices through Windows Autopilot.

· Experience supporting Windows 11 workstations in an enterprise environment.

· Experience supporting Cisco Meraki firewalls, switches, wireless access points, VPNs, and the Meraki Dashboard.

· Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, and wireless networking.

· Experience with Active Directory and hybrid Microsoft identity environments.

· Experience deploying, updating, and troubleshooting business applications.

· Strong troubleshooting and analytical skills with the ability to work through unfamiliar technical problems.

· Strong written and verbal communication skills and the ability to communicate effectively with technical and non-technical employees.

· Ability to work independently, prioritize competing requests, and manage multiple tasks and projects.

· Strong documentation and organizational skills.

· Ability and willingness to learn unfamiliar systems and applications.

Highly Desirable Experience:

· Administration and deployment of Autodesk products, including AutoCAD, Civil 3D, and Revit.

· Supporting CAD, BIM, GIS, engineering, architecture, or design applications, including software licensing and deployment.

· Administering or supporting Nasuni cloud file services, including Nasuni Edge Appliances, snapshots, file recovery, and general troubleshooting.

· Supporting enterprise cloud or hybrid file storage platforms.

· Microsoft Teams Rooms administration and support.

· PowerShell scripting and automation.

· Microsoft Conditional Access and Multi-Factor Authentication administration.

· Hyper-V or VMware virtualization, backup, and disaster recovery systems.

· Working in a multi-office organization and coordinating technical work with managed service providers and third-party vendors.

Equal Opportunity Employer/Veterans/Disabled