Job Description

I. Purpose

The Systems Administrator ensures the reliability, security, and performance of ASHA’s technology infrastructure, enabling staff to effectively advance the Association’s mission. This role administers enterprise systems and cloud services, safeguards organizational data, and continuously improves technology solutions to enhance operational efficiency, service delivery, and the user experience.

II. Key Responsibilities

1. Manage and support server infrastructure Monitor enterprise technology environments, proactively identify risks or performance issues, and implement improvements to ensure system availability, reliability, and long-term sustainability
2. Administer user identity and access management, including account provisioning, rights management, and file-level permissions across on-premises and cloud-based environments[JM1.1][JR1.2].
3. Provide advanced technical support by diagnosing and resolving complex infrastructure, systems, and application issues while minimizing disruption to business operations.
4. Manage endpoint devices including device provisioning, configuration, compliance enforcement, lifecycle management, and delivery of system updates and patches to ensure endpoints remain current and secure.
5. Support enterprise data protection and compliance, including data classification, information protection, and governance policies.
6. Maintain and support enterprise-wide systems, including communications, backup and recovery platforms, and endpoint protection/antivirus solutions to support business continuity and operational resilience.
7. Evaluate, recommend, and implement improvements to technology solutions, including automation and emerging technologies such as AI tools to increase efficiency, strengthen security, and enhance the user experience.
8. Plan, prioritize, and execute operational initiatives and technology projects in alignment with Information Systems standards, procedures, organizational policies, and business needs.

IV. Autonomy & Decision Making:

The Systems Administrator exercises sound judgment and operates with a moderate degree of independence in administering enterprise technology systems, resolving complex technical issues, and implementing solutions that support secure, reliable, and efficient operations. The incumbent independently prioritizes work, evaluates technical risks, and recommends improvements within established Information Systems standards, consulting management on matters with significant operational, financial, or organizational impact.

V. Qualifications & Skills

Qualifications:

a. Knowledge typically acquired through:

• 3-5 years of progressively responsible experience administering enterprise technology infrastructure in hybrid on-premises and cloud environments.
• Relevant technical training and certifications

b. Skills

• Enterprise Infrastructure & Server Administration

Strong experience administering enterprise server environments, operating systems, virtualization technologies, and cloud infrastructure. Experience with Microsoft technologies (such as Windows Server and Azure) is preferred.

• Identity and Access Management

Experience administering enterprise identity and access management solutions, including user provisioning, authentication, authorization, and lifecycle management. Experience with Microsoft Entra ID (formerly Azure Active Directory), Active Directory, or comparable platforms is preferred.

• Endpoint Management

Experience managing enterprise endpoint solutions, including device provisioning, configuration, compliance, software deployment, and lifecycle management. Experience with Microsoft Intune or comparable endpoint management platforms is preferred.

• Information Security and Data Protection

Demonstrated knowledge of security, governance, and compliance principles, including technologies used to protect organizational information. Experience with Microsoft Purview or similar information protection and compliance platforms is preferred.

• Enterprise Systems & Core IT Services

Experience supporting critical systems that enable secure, reliable, and continuous business operations, including backup and recovery, antivirus/endpoint protection, communications (such as VoIP), and other core infrastructure services.

• AI and Automation Tools

Experience evaluating and leveraging automation and AI-enabled technologies to improve operational efficiency and enhance the user experience. Experience with Microsoft Copilot or similar AI-enabled productivity tools is desirable.

VI. Universal Expectations of ASHA Staff

At ASHA, we believe in working together to make well-informed decisions that will advance the association and the discipline of human communication sciences and disorders; teamwork is vital to achieving our mission, vision, and maximizing impact. As committed stewards of the organization, we care deeply about our professions, members, and staff, and building a strong and welcoming community. We strive to ensure that everyone's voice is heard and valued. We are dedicated to helping each other grow and innovate by encouraging open communication and continual learning. Our focus is on delivering excellent service and value to members, advancing equity, and promoting the power of science and research. The enduring strength of our work is rooted in community, integrity, and the inclusion of differing perspectives, while collaboratively seeking better solutions.

VII. Equal Employment Opportunity (EEO)

ASHA is an equal opportunity employer. As such, it is ASHA’s policy to provide equal opportunity to all qualified applicants and employees without regard for race, sex (including pregnancy and gender identity), national origin, religion, marital status, disability, veteran status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions.

VIII. Disclaimer

This job description reflects the primary responsibilities of the job but is not a detailed description of all duties which may be required of someone in the position. All ASHA staff are expected to take on additional responsibilities from time to time and to help their colleagues.