Job Description

This position is responsible for supporting and maintaining Alpha Technologies' enterprise IT infrastructure, cloud services, cybersecurity initiatives, and end-user computing environment. The Systems Administrator will assist in the administration of Microsoft 365, Azure, Intune, Active Directory, networking, virtualization, endpoint management, telecommunications, and business-critical applications. The role will support Alpha's ongoing IT modernization efforts, including infrastructure initiatives, cloud migrations, cybersecurity improvements, and technology standardization initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Infrastructure & Cloud Services

• Administer and maintain Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, and Entra ID.
• Support Azure cloud resources, identity management, Conditional Access, MFA, and security policies.
• Manage and maintain Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.
• Support Microsoft Intune for endpoint deployment, compliance, application management, and device lifecycle management.
• Assist with server infrastructure administration including virtualization platforms, storage systems, backup solutions, and disaster recovery processes.
• Participate in future infrastructure modernization initiatives.

Network & Security Administration

• Support firewall infrastructure, VPN connectivity, security policies, and network troubleshooting.
• Assist in managing switching and wireless infrastructure.
• Monitor network performance and assist with implementing redundancy, resiliency, and business continuity improvements.
• Participate in vulnerability remediation, patch management, endpoint security, and cybersecurity initiatives.
• Monitor security alerts and respond to potential threats, malware incidents, and suspicious activity.

End User Computing & Support

• Provide Tier 1 and Tier 2 support for hardware, software, operating systems, mobile devices, and business applications.
• Deploy, configure, and maintain Windows 11 desktops, laptops, and mobile devices.
• Manage user onboarding, offboarding, access provisioning, and equipment assignments.
• Support conference room technologies.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 5+ years of progressive experience supporting enterprise IT infrastructure and end-user environments.
• Experience administering Microsoft 365 and Azure environments.
• Experience supporting Active Directory, Group Policy, DNS, and DHCP.
• Experience with Microsoft Intune and endpoint management.
• Experience supporting Windows Server and Windows 11 environments.
• Knowledge of networking fundamentals including TCP/IP, VLANs, VPNs, wireless, and switching.
• Experience with cybersecurity best practices, patch management, and endpoint protection.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with Fortinet, Cisco or Meraki networking solutions.
• Experience with VMware, Nutanix, or other virtualization platforms.
• Experience with Microsoft Teams Voice and unified communications systems.

ADDITIONAL QUALIFICATIONS

• Drive and Commitment – Demonstrates initiative, self-reliance and a strong sense of urgency. Starts work quickly, demanding the highest possible quality while constantly improving personal standards of performance. Drives innovation by discovering alternative approaches to resolve obstacles.
• Leadership – Exhibits confidence, inspires and motivates others to perform well. Effectively influences actions and opinions of others, accepts feedback from others and gives appropriate recognition. Able to build morale, positive team spirit and group commitments to goals and objectives; Supports team efforts to succeed.
• Excellent Collaborator – Works with a wide variety of internal and external partners to develop deliverables and gain consensus.
• Excellent Communicator – Communicate changes, upgrades and issues to the IT Department in a timely manner. This will help ensure that the IT Department is aware of any potential disruptions to the company’s IT systems and can take steps to mitigate any risks.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must possess the manual dexterity to operate computer keypads.

Must be able to spend long stretches of time working at a computer screen.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work is performed in an office environment with occasional trips through the warehouse that is clean, well lit, and heated but has heavy tow motor traffic and noise.

Work is performed in a fast-paced environment with frequent interaction with fellow employees and supervisors throughout the workday. Employee's performance is monitored, and an acceptable quantity and quality of work is required.