Job Description

Valley Craft is seeking a hands-on Systems Administrator to provide onsite IT support at our Lake City facility. This role offers broad ownership across infrastructure, end-user support, and business systems in a manufacturing environment. You will be the primary point of contact for day-to-day technical issues at the site and work alongside the broader Ballymore Safety Group IT team to keep operations running smoothly, while growing into the organization’s subject matter expert for Epicor Kinetic.

Responsibilities:

• Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals

• Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes

• Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed

• Maintain and troubleshoot printers and printing infrastructure

• Support VoIP phone systems and resolve telephony issues

• Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting

• Own Epicor Kinetic ERP support and grow into the organization’s subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration

• Support network security practices and help maintain a secure environment

• Perform and monitor system backups, verifying integrity and supporting recovery as needed

• Use modern AI and productivity tools to work more efficiently and help improve team workflows

• Assist with remote support issues across the broader Ballymore Safety Group as needed

Schedule and Travel:

• Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year

• Occasional travel between the Lake City and Bloomington offices

Qualifications:

• 3–5 years of IT support experience, including 1–2 years in a systems administrator role

• Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)

• Working knowledge of Windows desktop and server environments

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

• Exposure to network security concepts and best practices

• Experience with backup and recovery processes

• Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)

• Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred

• Strong troubleshooting skills and a customer-service mindset

• Ability to work onsite full-time and lift/move IT equipment as needed

People Skills:

• Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language

• A patient, approachable manner that puts users at ease and builds trust

• Comfort working directly with employees across all departments and experience levels

Nice to Have:

• Prior experience with a help desk or IT ticketing system

• Experience supporting VoIP platforms

• Prior Epicor Kinetic experience

• CompTIA A+, Network+, or similar certifications

• Experience in a manufacturing or industrial environment