Job Description

About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

MarketAxess is seeking a Systems Administrator to join our Infrastructure team. In this role, you’ll provide engineering and operational support for the firm’s desktop and handheld devices. You’ll work across a broad set of endpoint technologies to support internal teams and external clients, including end-user locations in New York City.

How You'll Help Take Us There

• Install, configure, and administer workstations, laptops, and handheld devices.
• Provide in-person and remote help desk support to a professional end-user community.
• Troubleshoot application and performance issues on end-user devices.
• Administer the firm’s mobile device management (MDM) platform.
• Support and troubleshoot wireless networks and remote access platforms.
• Partner with vendors to diagnose issues and repair or replace faulty hardware components.
• Respond promptly to incidents and service requests from end users and clients.
• Conduct proofs of concept and evaluations to test and validate desktop technologies.
• Communicate effectively with both technical and non-technical stakeholders.
• Track incidents and work items in ticketing systems, and maintain clear documentation.
• Support IT projects as needed.

What We’re Looking for

• 3+ years of relevant experience (financial services experience preferred).
• Strong knowledge of Windows and macOS.
• Hands-on experience troubleshooting infrastructure services (e.g., AD/LDAP, DNS, DHCP, VLANs, ACLs, and firewalls).
• Hands-on experience with remote access platforms (e.g., Palo Alto Global Protect, Netskope, and Cloudflare Zero Trust).
• Knowledge of mobile device management (MDM) platforms and next-generation antivirus solutions.
• Strong knowledge of wireless technologies and concepts.
• Ability to identify, troubleshoot, and resolve issues in a timely manner.
• Excellent written, verbal, and documentation skills.
• Comfortable working in a time-pressured environment supporting a dynamic finance/trading organization.
• Strong attention to detail.
• Scripting is a plus (PowerShell, Bash, Python).

What You Can Expect from Us

• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17,500
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers
• Core benefits: Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $110,000 USD to $155,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.

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