Job Description

Job Description:

Location: Hybrid or Remote

10% travel required.

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

The Systems Administrator supports the day-to-day operations, maintenance, and reliability of USIC’s enterprise infrastructure environment. This role is responsible for executing core administrative tasks across servers, cloud environments, and end-user systems while partnering with senior engineers, cybersecurity, and application teams.

This is a hands-on, execution-focused role ideal for someone looking to grow within an enterprise IT environment while contributing to systems that directly support business operations.

This position will report to the Sr. Director, Corporate Systems & Infrastructure.

Responsibilities

• System Maintenance: Installing, patching, and upgrading server operating systems (Windows/Linux) and software applications.
• User Support & Administration: Creating, maintaining, and removing user accounts, permissions, and security groups in Active Directory or Azure AD.
• Monitoring & Troubleshooting: Monitoring system logs, performance metrics, and network connectivity to ensure uptime.
• Backup & Security: Executing scheduled data backups, verifying data integrity, and performing restores when needed.
• Respond to and resolve infrastructure-related tickets and incidents
• Supporting and collaborating with senior engineers

Skills and Qualifications

• 2+ years of experience in IT support or systems administration
• Bachelor's degree in computer science, information technology, or a related field
• Experience working in a ticketing system (Zendesk, Jira, etc.)
• Strong troubleshooting and documentation skills
• Ability to explain technical concepts to inexperienced users
• Strong attention to detail
• Ability to solve problems in stressful situations

What Success Looks Like

• Tickets and requests are handled efficiently and accurately
• Systems remain stable, reliable, and well-maintained
• Issues are escalated appropriately with strong documentation
• Strong partnership with senior engineers and other IT teams
• Demonstrates growth toward more advanced infrastructure responsibilities

Key Traits for Success

• Strong attention to detail and follow-through
• Willingness to learn and take on new responsibilities
• Ability to work within defined processes and procedures
• Team-oriented with a proactive mindset

We are an Equal Opportunity Employer. Veterans are encouraged to apply.