Job Description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

We are seeking an organised and proactive Systems Administrator to support the full employee lifecycle and ensuring secure, efficient access to our systems. In this role, you’ll work closely with global teams, manage a variety of user access processes, contribute to audits and documentation, and balance day‑to‑day operational tasks with ongoing project work.

Please note, this is a contract position until April 2027

We are open to candidates in Sydney, Melbourne, Brisbane or Perth for this role. This is an excellent opportunity for someone who thrives in a fast‑paced environment, has strong attention to detail, and is passionate about delivering high‑quality service.

What you’ll do

• Process all Joiners, Movers, and Leavers (JML).

• Manage user access across systems, including Expert, Active Directory, Azure AD, and iManage.

• Coordinate international secondments in partnership with the UK IT SAM team.

• Administer Privileged Access Management and support user access audits with IT Security.

• Resolve MS Exchange Online issues and manage group configurations.

• Maintain smart groups via GroupID and configure access to tools such as DocuSign, GTM, Bighand, G Suite, Jira, Interaction, Kiteworks, Qualtrics, Contract Express, and Quest.

• Manage ServiceNow SAM incident queues and set up support teams and access groups.

• Support Microsoft Teams setup and configuration.

• Maintain process documentation and support audit requirements.

• Contribute to projects while balancing daily support tasks.

• Apply data security principles across systems.

What you’ll bring

• Experience in a similar role.

• Fast learner with broad experience in systems administration.

• Strong communication skills and proactive problem‑solving abilities, with the capability to work effectively in a team.

• Exceptionally high attention to detail.

• Ability to consistently follow pre‑defined processes.

• Ability to analyse and recommend improvements to existing processes, as well as design new processes when required.

• Strong customer service focus, demonstrating patience and the ability to remain calm under pressure.

• Excellent interpersonal communication skills, including the ability to explain technical concepts in non‑technical terms.

• Solid knowledge and hands-on experience with Active Directory, Exchange, Office 365, and an interest in technologies such as PowerShell scripting and cloud-based platforms.

• Flexible and pragmatic approach with excellent written and verbal communication skills.

• Strong teamwork skills and a can-do attitude, with the ability to work independently when needed.

• Strong focus on meeting deadlines and delivering high-quality outcomes.

• Experience with and/or an innovative mindset, curious about AI and emerging technologies.

What you can expect from us

• We’re a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.

• We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.

• We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.

• We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you’ll have it and we’ll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.

• For more benefits on offer such as our holistic wellbeing fund or home office allowance please click here

• Join us to be part of a human, bold and outstanding team at Australia’s market leading law firm.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Team

Information Technology

Working Pattern

Full time

Location

Brisbane, Melbourne, Perth, Sydney

Contract type

Maximum Term Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.