Job Description

Systems Administrator

Minimum Requirements:

• Matric (Grade 12)
• Bachelors degree in computer technology, computer programming, information technology, or a related field (required).
• At least three years of experience supporting end users/help desk.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Understands information systems, technician support; provides system analysis and comprehensive computer software support/help.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; occasionally assists in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, general public and/or other employees of the organization.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Interprets a variety of instructions furnished in written, oral, or diagram formats.

Responsibilities:

• Provides support for all user-assigned equipment, including desktops, laptops, and mobile devices.
• Implements and upgrades all hardware and software of user equipment, including desktops, laptops, and mobile devices.
• Supports all barcode systems equipment (Honeywell handheld scanners, Zebra label printers).
• Specifies and manages the installation of building access control and
• Closed Circuit TV systems; maintains and upgrades these when needed.
• Provides first-level software support for JD Edwards.
• Maintains IT related physical and digital asset inventory.
• Understands and can follow ITIL best practice.
• Experience with ServiceNow or similar Incident/Request ticketing system.
• Performs equipment regular maintenance, imaging, and backup of machines.
• Procures and successfully implements both hardware and software solutions to satisfy specific business needs in accordance with the Company Global IT standards.
• Assists with corporate-assigned projects.
• Maintains printers and multifunction devices.
• Performs other related duties as required or assigned.