Job Description

The IT Systems Administrator is responsible for the administration, maintenance, and support of the organization’s core information technology systems. This role ensures the stability, security, and availability of network infrastructure, servers, cloud services, and end-user systems in support of a mission-driven nonprofit social services organization serving approximately 400 staff.

The Systems Administrator plays a critical role in supporting secure access to systems, ensuring compliance with HIPAA and other regulatory requirements, and providing responsive technical support to staff across multiple programs and locations.

The IT Systems Administrator ensures that staff have reliable, secure access to the systems they need to serve clients effectively. By maintaining strong technical foundations and responsive support, this role directly contributes to service continuity, compliance, and organizational resilience.

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Key Responsibilities

Systems & Infrastructure Administration

• Administer and maintain Windows-based servers, Active Directory, and cloud services (e.g., Microsoft 365 / Azure AD)
• Manage user accounts, permissions, group policies, and role-based access controls
• Monitor system performance, uptime, and capacity; proactively address issues
• Perform routine system maintenance, patching, updates, and backups

Network & Security

• Support network infrastructure, including firewalls, switches, VPNs, and wireless systems
• Implement and maintain security controls, including MFA, endpoint protection, and access monitoring
• Assist with security audits, risk assessments, and incident response
• Support HIPAA and data privacy compliance through technical safeguards

End-User Support

• Provide Tier 2/3 technical support for staff, including troubleshooting hardware, software, and connectivity issues
• Support onboarding and off boarding of employees, including device provisioning and access management
• Maintain standard operating procedures and documentation for common IT tasks
• Coordinate with help desk staff or vendors as needed

Applications & Systems Support

• Support enterprise systems such as EHRs, HRIS, financial systems, and collaboration tools
• Assist with system integrations, upgrades, and vendor-supported implementations
• Test and validate system changes in coordination with IT leadership and vendors

Vendor & Asset Management

• Work with vendors to resolve technical issues and support system performance
• Assist with inventory tracking of IT assets, licenses, and equipment
• Support contract renewals and service reviews from a technical perspective

Collaboration & Continuous Improvement

• Partner with program, finance, HR, and compliance teams to support operational needs
• Identify opportunities to improve system reliability, security, and user experience
• Participate in IT projects and initiatives aligned with organizational goals

Core Job Competencies

• Technical Expertise: Demonstrates strong problem-solving and diagnostic abilities.
• Security Awareness: Applies cybersecurity practices to protect organizational data.
• Communication: Explains technical concepts clearly to non-technical users.
• Accountability: Ensures timely completion of tasks and maintains system reliability.
• Adaptability: Responds effectively to changing technology needs and priorities.

Requirements

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience), Master’s degree in technology, computer science or equivalent work experience preferred.
• Minimum 3–5 years of experience in systems administration or IT support roles
• Experience supporting mid-sized organizations (200+ users) preferred
• Experience in nonprofit, healthcare, or social services environments strongly preferred
• Preferred experience including Electronic Health Record (EHR) software, NetSuite, SalesForce, MuleSoft, HyperV, VMWare.

Technical Skills

• Windows Server and Active Directory administration
• Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint)
• Endpoint management and security tools
• Network fundamentals (DNS, DHCP, VPN, firewalls)
• Backup and disaster recovery concepts
• Familiarity with HIPAA and data security best practices

Soft Skills

• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication abilities
• Ability to explain technical concepts to non-technical users
• Organized, detail-oriented, and able to manage multiple priorities
• Commitment to the organization’s mission and values

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Core Job Competencies

• Technical Expertise: Demonstrates strong problem-solving and diagnostic abilities.
• Security Awareness: Applies cybersecurity practices to protect organizational data.
• Communication: Explains technical concepts clearly to non-technical users.
• Accountability: Ensures timely completion of tasks and maintains system reliability.
• Adaptability: Responds effectively to changing technology needs and priorities.

PHYSICAL REQUIREMENTS:

• Ability to drive a motor vehicle without restrictions, often in heavy traffic and frequently long distances (one hour or more).
• Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment and operate safely.
• Required to lift up to 30 pounds.
• Regularly required to sit, stand, climb stairs (1 or more flights) and walk.
• Regularly required to sit and use computer in office or home settings.
• Hybrid or on-site work schedule depending on organization al needs.
• May require occasional evening or weekend work during upgrades or critical Incidents.

EOE, INCLUDING DISABILITY/VETS

We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected characteristic under California law.