Job Description

We are looking for an intermediate systems administrator to work in a Windows environment with a small team of 2 other system admins. You will have 3-5 years experience working in Windows Server environments (physical and virtual), VMware ESX 6.5+, and AD administration, along with strong knowledge of networking hardware (firewalls, switches, routers) and Microsoft technologies (Exchange/M365, SharePoint, Azure, Windows 11)

Key Responsibilities:

Infrastructure & Networking:

• Manage VMware ESX 6.5 & later infrastructure across multiple data centers (VM provisioning, replication, backup, SAN connectivity, performance monitoring).
• Install, configure, and maintain Windows Servers, Activate Directory, storage, and network devices.
• Configure network components (switches, routers, VLANs, firewalls, SAN/NAS).
• Manage network security (firewalls, VPN, certificates, policies).
• Implement and maintain SSL/TLS certificates, DNSs.
• Monitor operational and security systems; interact with vendors and service providers

Desktop & End-User Support:

• Provide Tier 1 and Tier 2 support for desktops, laptops, and end-user systems.
• Support helpdesk operations, process work requests and deliver exceptional customer service.
• Monitor tickets for SLA compliance and prioritize accordingly

Security & Compliance:

• Install and maintain antivirus, intrusion detection, and endpoint security software (e.g., Kaspersky, CrowdStrike).
• Ensure compliance with disaster recovery RTO and RPO requirements; contribute to DR planning and testing.
• Assist in capacity planning to meet application and project requirements.
• Participate in security incident resolution process and security remediation initiatives as needed.
  Monitor operational and security systems and interact with Vendor and Service providers.

Systems and Application Environment Administration

• Administer Active Directory, DNS, DHCP, IIS, RDP, WSUS, and SQL servers.
• Perform patching, updates, and maintenance during scheduled windows.
• Script automation using PowerShell.
• Maintain documentation for systems and processes.

• Participate in application releases, fixes and change deployments for the different environment during normal business hours and during maintenance windows.
  
  Knowledge, Skills & Abilities
  
  
• 3–5 years of experience in system administration and IT support with a college or university degree (preferred)
• Knowledge and experience with MS Entra ID and SSO
• Experience migrating and administering Windows Server 2022/253.
• Expertise in Windows Server environments (physical and virtual), VMware ESX 6.5+, and AD administration.
• Proficiency with PC/Laptop hardware installation and support (Remote, on-site).
• Strong knowledge of networking hardware (firewalls, switches, routers) and Microsoft technologies (Exchange/M365, SharePoint, Azure, Windows 11).
• Experience with SAN/NAS storage, backup solutions (Veeam/N-able), and Cisco Meraki.
• Familiarity with ITIL procsses and service management.
• Proficiency in SSL certificate management, DNS administration, and security tools.
• Knowledge of .NET framework and SQL Server operations (backup, restore, performance tuning).

Education & Certifications

Post-secondary education – Degree or diploma in Information Technology, Computer Science, or a related field.

CISM Security certification and knowledge of Cybersecurity frameworks like NIST CSF and Cybersecure Canada

A+ Certification is an asset.
Microsoft Office Specialist or Microsoft Certified Desktop Support Technician is ideal.
Preferred Certifications:
o Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Windows Server Fundamentals
o VMware Certified Professional (VCP)
o CompTIA Network+ and Security+
o ITIL Foundation Certification
o Cisco CCNA
o Azure Fundamentals (AZ-900)

Additional Requirements:

This person will be required to do system and security updates every 3 weeks on Sunday nights between 10:00 PM and Midnight.

FSIN