Job Description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Systems, Customer Service, Microsoft Office, Operating Systems (OS), Technical Support

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

No

Apply your expertise to advance the mission and optimize our business strategy as a Systems Technician II​ at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business. Transform technology into opportunity as a Systems Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician II joining our team to support Enterprise Technology Services and Support activities at the Integrated Technology Center (ITC) in Bossier City, LA.

**This is a daily onsite position at our Bossier City office location.**

HOW A SYSTEMS TECHNICIAN II WILL MAKE AN IMPACT

• Providing installation, maintenance, and troubleshooting support of information systems applications and related peripheral hardware
• Working closely with GDIT employees to ensure IT tickets are responded to, and resolved, in a timely manner.
• Monitoring and responding to hardware and software problems with a variety of testing tools and techniques.
• Providing onsite support for other technical and organizational groups including hands-on/eyes-on assistance for remote teams
• Offering technical support and training to end-users
• Expanding current knowledge of relevant technology as assigned
• Maintaining systems for conference rooms and associated AV components
• Participating in special projects as required
• Vendor escorting and on call support as needed

WHAT YOU’LL NEED TO SUCCEED:

• High School Diploma and 1+ year of related work experience supporting end-user computing.
• Strong written and oral communication and excellent customer service skills
• Experience with Microsoft Windows operating systems, and common applications (e.g. Microsoft Office).
• Experience with desktops, laptops, mobile devices (iOS, Android), and application support
• Solid understanding of basic networking principles
• Operational knowledge of the following is a plus: Active Directory, Group Policy, SharePoint, and Microsoft System Center products.
• Location: requires being onsite daily in the Bossier City office location

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $21.33 - $28.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans