Job Description

Your IT Future, Delivered

System Support Specialist (BI Solutions)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our BI Solutions team is continuously expanding. No matter your level of Application Support and Operations proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace # BusinessIntelligence #Support #Operations

Grow together

Role Overview

We are looking for an Associate System Support Specialist to join our BI Solutions team. The ideal candidate is a reliable and service-oriented professional with strong communication skills, a basic technical foundation, and a strong sense of ownership. You will support business-critical BI solutions by monitoring applications, handling incidents, performing basic data analysis, and coordinating issue resolution. As part of a global support organization, you will participate in shift and weekend support rotations.

Key Responsibilities

• Monitor BI applications and support daily operations.
• Handle first-level incidents, service requests, and operational issues.
• Perform basic data validation, reconciliation, and issue investigation.
• Escalate complex issues to development or specialist teams.
• Support business users with application-related queries.
• Maintain support documentation and knowledge articles.
• Participate in shift-based and weekend support activities.

Required Skills & Experience

Technical Skills

• Basic SQL knowledge.
• General understanding of IT systems and applications.
• Basic understanding of databases and data flows.
• Familiarity with incident and support processes.
• Proficiency in Microsoft Office tools.

Support Focus

• Interest in application support and operational activities.
• Ability to investigate and troubleshoot issues.
• Willingness to work in shifts and during weekends.
• Ability to prioritize tasks and work under pressure.

Soft Skills & Mindset

• Strong communication and English language skills.
• High level of trustworthiness and integrity.
• Strong sense of ownership and accountability.
• Customer-focused and service-oriented mindset.
• Ability to work independently and collaboratively within a global team.

Bonus / Nice-to-Have Skills

• Experience in application support or IT operations.
• Familiarity with Agile ways of working.
• Experience working in a global support environment.

What We Value

• Ownership and accountability.
• Strong communication and teamwork.
• Customer-focused mindset.
• Trustworthiness and reliability.
• Willingness to learn and grow.

Ready to embark on the journey? Here’s what we are looking for:

As an Associate System Support Specialist, having a general understanding of IT systems and basic SQL knowledge is essential. Experience in application support, monitoring, or operational activities will be considered an advantage.

You are a trustworthy and dependable team player with strong communication and English language skills. You are comfortable working in shifts and during weekends as part of a global support organization. Most importantly, you are proactive, service-oriented, and committed to delivering reliable support for business-critical BI solutions.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.