To Cater all the IT related issues to end users, active and passive equipment Level 1 support, Inventory, UPS services in head office Skytower.
Provide on-call and on-premises IT helpdesk support for users.
Arrange and manage Audio & video Conference calling for higher management (GCEO , CEO & HODs)
Manage and maintain TPL IT inventory, fixed assets, and asset tagging (including laptops, desktops, printers, scanners, IPTs).
Desktop and laptop installations.
Offer Level 1 support for networking-related issues.
Provide Level 1 support for UPS systems.
Ensure 24/7 availability for IT support as needed.
Ensure Users windows and antivirus updates.
BS Computer Science
Relevant experience of 2 to 3 years
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
