Job Description

About this Role

The System Specialist III will execute, support, and lead delivery of Energy Management Solutions to customers. Working independently under the direction of the BAS Specialist Supervisor in performing any other designated work. Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.

Key Responsibilities

• Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
• Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.
• Support and provide superior service via calls, e-mails, tickets, and special projects
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Provide training, shadowing, coaching in person and virtually to other team members
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

Required Qualifications

• Bachelor’s Degree or High School Diploma/GED with 2+ years of experience in HVAC, Electrician and/or controls service coordinator, service technician, or service dispatcher.
• 1+ years of working knowledge of Microsoft Office
• 1+ years of experience in customer service

Preferred Qualifications

• Knowledge in controls applications pertaining to HVAC, lighting, and refrigeration.
• Prior experience in HVAC and/or Building Automation
• Solid understanding of IP networking and computer fundamentals
• Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)
• Highly organized individual with above average time management skills
• Ability to resolve customer conflict quickly and effectively
• Able to provide direction and guidance to other team members
• Significant contribution to department or unit by applying advanced knowledge of one or more functional areas
• Excellent communication skills as well as the ability to work well in a team environment and manage the team effectively.
• Must be a self-starter and possess the ability to organize and plan your work schedule
• Must possess the ability to work without close supervision
• Always maintain a professional presentation in appearance
• Must be able to multitask-be able to work on multiple tasks/projects at one time