Job Description

Would you like to create customer communication outputs?

We in Application Platforms are a unit responsible for business-critical IT infrastructure and application platforms in If Nordics. We take care of vital IT services, such as data platforms and document management.

Insurance is all about life. Andit’sall about IT. In our teamyou’llwork with technical solutions that have the power to turn misfortunes into possibilities and dreams into reality. We use interesting technology to create frontrunning insurance experiences for our customers. Giving them the security and the confidence to be curious, explore new worlds, start newbusinessesand live their lives.

About the role

As a Document Management System Solution Specialist, you will be part of the Application Platforms unit and Document Management Platform team. Our Document Management system holds over 500 million documents that must behighly availableandmaintainedaccording to various business rules and regulations.

In this role, you will have a direct impact on the customer experience by developing andmaintainingour Document Composition customer communication solutions and outputs within business‑critical insurance systems. You will design and implement a wide range of document templates and customer communication outputs used across the business, ensuring consistent and high‑quality communication across multiple channels.

You will also work with key customer communication solutions by contributing to the creation and maintenance of composition environments. Your work includes testing and quality‑assuring customer communication outputs and related solutions, as well as continuously enhancing andoptimizingexisting ones.

In addition, you will support our internal stakeholders in their daily work by helping them learn, troubleshoot, and improve communication solutions. You willparticipatein production support and operational activities, such as handling incidents, managing problems, and securing business continuity.

We value continuous learning and development, and we support your growth. Your initiative, curiosity, and willingness to develop new competencies will be encouraged and recognized as part of our commitment to staying at the forefront of the field.

We offer

Here are some of the benefits of working at If:

• An including work environment where everyone is welcome

• Career and development opportunities in the biggest insurance company in the Nordics

• Social activities, as well as highly skilled professional environment

• Possibility of hybrid workplace

• Health promoting workplace with e.g., wellness allowance and various sports activities

• Great insurance benefits

About the team

With us, you get the opportunity to join a team of enthusiastic people with a solid dedication to their work -truly putting their hearts into it. We foster an open, trusting culture where respect and appreciation guide our communication. As we work with technology and people, we have a strong appetite for learning new and genuine curiosity towardsnew ideas, differentopinionsand approaches. We are autonomous and self-driven people, and we value autonomy, collaboration, and a good sense of humour. Together, we celebrate success and support each other.

Who are you?

Because our document management solutions are vital for business continuity,and the communication outputs you create directly shape our customer experience,you havea strong senseof responsibility and risk awareness. You understand the importance of clear,accurate, and well‑designed communication in building trust and delivering a high‑quality experience to our customers.

You thrive in an agile team environment and appreciate the routines and collaboration that come with it. You are a true team player with a natural curiosity and a desire to learn, grow, and take on new challenges. You value knowledge sharing, both giving and receiving support to help the team succeed.

You enjoy solving problems, approaching situations from multiple perspectives, and turning challenges into solutions.

You also have:

• Experience in Document Composition products, such asMetaforceMetatoolor equivalent

• Strong skills in JScript and JavaScript, with the ability to learn new tools and technologies quickly

• A good understanding of document composition systems and how they support customer communication

• Knowledge of testing and quality assurance practices

• Experience in production support and operational activities

• An analytical, thorough, and solutions-oriented working approach

• Strong collaboration and communication skills

• Experience working with Agile methods and tools such as Azure DevOps

• A good/excellent level of English, enabling clear collaboration with colleagues and stakeholders across countries

It is seen as an advantage if you also have:

• Experience working with insurance or financial services systems

• Skills in .NET development

• Fluency in the local language

Additionalfacts and the recruitment process

Application deadline:Screening and interviewing will start immediately However, application deadline is 26thof May 2026.

To apply for the position:Please attach your CV and answer the questions in theapplication form.

Work location:This role is open in allmajor offices in theNordiccountries.

Start:As soon as possible/By agreement

For more information, please contact Lasse Saine, Manager - Document Management Platform, lasse.saine@if.fi

Background checks will be done in accordance with the law in the country of employment. 

We look forward to your application!