As the Tech Lead for System Reliability Engineering within the GridOS SaaS Products organization, you will be the hands-on technical authority on production stability for our global grid software SaaS portfolio. You will bridge the gap between architectural design and real-world operations, driving a culture of high reliability and engineering excellence across a distributed team spanning three geographies. You are the "Gatekeeper" for production environments — owning the Change Management process, holding final authority to approve or halt deployments based on system health, and accountable for meeting SLA/SLO targets for critical infrastructure applications serving major North American utility customers.
This is a player-coach role. You will architect and build alongside your team while setting technical direction, mentoring engineers, and serving as the primary customer-facing SRE point of contact. You will own FinOps for the SaaS platform, driving cloud cost optimization and capacity planning as the customer base scales.
Architect and implement standardized, secure cloud infrastructure provisioning. Drive extreme automation to reduce account provisioning timelines and accelerate customer onboarding to the SaaS platform.
Define and build the standardized "Middle-Mile" software delivery platform (IDP) using Backstage, ArgoCD, and GitHub Actions. Eliminate bespoke deployment methodologies and establish a single, repeatable path to production.
Design and operate the global handover protocols and 24/7 operational coverage model across US, India, and Mexico time zones. Ensure seamless support continuity without graveyard shifts.
Establish and own enterprise-wide Service Level Objectives (SLOs) and Service Level Indicators (SLIs) aligned with critical user journeys for global utility customers. Define error budgets and enforce them.
Serve as the final technical authority for all production releases. Enforce rigorous change control and validate that all security and performance quality gates are met before any deployment proceeds.
Implement and operate advanced deployment strategies including Canary and Blue/Green rollouts. Build and verify automated rollback capabilities. Hands-on with deployment tooling and pipeline configuration.
Build and mature the C4E to provide coaching, standardized templates, and repeatable reliability patterns that uplift practices across all product teams. Act as the go-to technical resource for reliability engineering across the organization.
Serve as the Lead Incident Commander for high-severity (Sev1/Sev2) events. Lead the technical direction, communication, and containment efforts. Available for P1 escalations around the clock.
Own the post-incident lifecycle. Facilitate blameless Root Cause Analysis (RCA) to ensure systemic fixes replace recurring operational risks. Build a team culture where incidents drive improvement, not blame.
Architect and validate end-to-end Backup and Disaster Recovery (DR) strategies, including cross-region failover and automated recovery testing. Hands-on with DR runbook development and execution.
Own financial operations for the SaaS platform. Drive cloud cost optimization through reserved instances, right-sizing, and waste elimination. Perform long-term capacity planning based on customer growth trajectory and application scaling requirements.
Serve as the primary SRE point of contact for North American utility customers. Own customer satisfaction and NPS for SaaS reliability. Participate in customer-facing reviews, incident communications, and service health reporting. Must meet customer-mandated background check requirements for access to critical infrastructure data and environments.
Lead a distributed team of 8 SRE engineers across Hyderabad Technical Center and Querétaro, scaling with SaaS application and customer growth. Set technical direction, assign tasks, own team deliverables, and drive day-to-day execution. Mentor engineers on SRE practices, cloud architecture, and operational discipline. Provide performance feedback to the people leader of record. Foster a culture of high performance and continuous learning.
About the SRE Team: The Grid Software SRE function is a newly established capability supporting the organization's SaaS transformation. The team currently supports Field Damage Assessment (FDA) and Distributed Dynamic Line Rating (DDLR) applications, with the portfolio expanding as GE Vernova Grid Software scales from its initial SaaS customers to a target of 20+ customers by end of 2027. The team operates a follow-the-sun model with engineers based in Hyderabad Technical Center (India) and Querétaro (Mexico).
Why US-Based: North American utility customers operating critical national infrastructure require that production environments and customer data be managed by US-based personnel who have completed customer-mandated background screening. This role exists to meet that requirement while providing hands-on technical leadership to the global SRE team.
General shift, US business hours. On-call availability required for P1/Sev1 incidents. Follow-the-sun handoff protocols with Hyderabad and Querétaro teams.
Up to 10% — customer sites and team locations as needed (estimated 2–4 trips per year)
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $151,800.00 and $227,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on September 25, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
