Veeam Software

System Reliability Engineer

Veeam Software  •  San José, CR (Remote)  •  2 hours ago
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Job Description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We are looking for a Site Reliability Engineer (SRE) to join our team and ensure the continuous, reliable operation of company services. This role involves proactive monitoring, incident response, and building resilient observability and escalation practices across our infrastructure.

What You'll Do

  • Ensure monitoring and uninterrupted operation of company services
  • Write and maintain alerting rules and runbooks
  • Perform triage of incoming incidents and initial diagnosis of issues
  • Build and maintain escalation chains for incident response
  • Perform technical incident resolution activities according to runbooks
  • Participate in on-call rotations and post-incident reviews (RCA/postmortems)
  • Continuously improve observability coverage and reduce alert noise/false positives
  • Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures

What You'll Bring

  • Experience with observability tools (Grafana, ELK, VictoriaMetrics)
  • Experience working with Linux
  • Experience working with Kubernetes (k8s)
  • Experience with AWS and Azure cloud platforms
  • Ability to analyze incidents, identify root causes, and propose remediation steps

Bonus Skills

  • Experience with Infrastructure as Code (Terraform, Ansible, or similar)
  • Scripting skills (Python, Bash) for automation of operational tasks
  • Understanding of DevOps and CI/CD principles
  • Experience with incident management tools (PagerDuty, Opsgenie, etc.)
  • Effective communication skills and a collaborative approach to teamwork

What You'll Get

  • Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
  • Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
  • Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
  • Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
  • Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
  • Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

#LI-FT
#LI-REMOTE

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Veeam Software

About Veeam Software

Welcome to Veeam’s LinkedIn page.

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Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 67% of the Global 2000, that trust Veeam to keep their businesses running.

Radical resilience starts with Veeam.

Learn more at www.veeam.com or follow Veeam on X @veeam.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Seattle, WA
Year Founded
Unknown
Website
veeam.com
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