Job Description

Requisition No: 881521

Agency: Management Services

Working Title: SYSTEM PROJECT SPECIALIST-VENDOR LIAISON - 72001537

Pay Plan: Career Service

Position Number: 72001537

Salary: Up to $61,000

Posting Closing Date: 08/25/2026

Total Compensation Estimator Tool

System Project Specialist (Vendor Liaison)
Division of State Purchasing
State of Florida Department of Management Services
This position is located in Tallahassee, FL

and Responsibilities:
This position is responsible for the eProcurement system (MyFloridaMarketPlace or MFMP) adoption, including all subsystems (AOD, VIP, Tableau, etc.) and the State of Florida’s payment reconciliation process. This position is also responsible for technical operations associated with MFMP applications and FLAIR. Success requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable benefits. This position directly advances the agency mission – to deliver innovative, resource-saving solutions to continually improve customer service.

This position is also responsible for maintaining the MFMP Change Request and Bug Tracking log (SIR). Works with the MFMP team and vendor under contract to review and prioritize items in the log, on a biweekly basis. Works with the MFMP team and vendor under contract to ensure the items are assigned to proper functional areas, support tasks are accurately captured, and issues are resolved in accordance with contract standards. Coordinates and carries out operational and day-to-day activities to ensure stakeholder and leadership expectations are met. These activities include management of real-time interfaces and batch interfaces; adding or removing commodity codes; adding, removing, or re-mapping of object codes; testing, adding, or removing catalogs; modifications to MFMP Sourcing templates; modifications to MFMP Buyer eForms; eInvoicing; report scheduling and mapping on the DMS FTP site; coordination with the service provider; system browser support; developing and disseminating MFMP technical communications; maintaining various components of the MFMP public-facing website, application home page(s) and application ”News Feeds”; maintaining system release logs; documenting and reporting all system downtime and corresponding Service Outage Documents (SOD) or Root Cause Analyses (RCA), and ensuring all related documentation are properly stored on DMS@Work SharePoint

Training: Assist in championing MFMP and State Purchasing initiatives and providing effective training materials and sessions to agency customers and vendors. This will include traveling to support MFMP Statewide Training initiatives and traveling to support the Office of Supplier Diversity’s Vendor Exchange events
o Provide operational training and guidance for use of MFMP applications, acting as a backup for other MFMP Business Specialists.

Research and Analysis: Independently conducts technical research and analysis regarding the MFMP system to provide customer service and consultative assistance to internal stakeholders.
o Works with the MFMP Business Specialists in establishing and preserving the relationships between the State of Florida agencies and registered vendors with specific emphasis on the technical components of the MFMP system.

Quality Assurance: Analyzes technical processes for accuracy and facilitates solutions for identified problems.
o Improves management and internal controls by evaluating agency usage of MFMP and recommending technical process changes. Assist in identifying customer needs and expectations with relation to system performance, infrastructure, user interface leading to performance improvement and customer satisfaction. Identifies multiple variables and solutions to complex situations and motivate stakeholders toward appropriate action. Communicate information clearly, concisely, logically and with confidence;
o Independently verifies assigned Service Level Expectations for contract compliance;
o Works with the MFMP Help Desk Manager to review customer feedback relevant to technical inquiries;
o Assists the MFMP Chief Learning Officer (CLO) and CLO team, as needed;
o Participates in user acceptance testing and final acceptance testing for system enhancements

Change Management: Act as an agent for change, taking a facilitative catalyst role. Train and develop business best practices in process re-engineering tools and techniques. Identify, disseminate, and promote adoption of best practices.
• Perform other duties as assigned by management.

Knowledge, Skills, and Abilities:
• Knowledge of Chapter 287, Chapter 215, Chapter 119, Florida Statutes.
• Professional: Oral & Written Communication, Process Improvement, Change Management.
• Technology: eProcurement (Ariba On Demand, Vendor Information Portal, and Tableau), FLAIR, Microsoft Office (Excel, Word, PowerPoint, Access and Outlook), Articulate.
• Ability to provide feedback to various stakeholders.
• Ability to interact effectively and influence at all levels of the enterprise without the benefit of complete positional authority.
• Ability to manage internal and external customers and stakeholders.
• Ability to maximize use of technology to gain effectiveness and meet required deadlines.
• Ability to keep the focus on change, communicating regularly, and backing up action plans with deadlines and progress reports, and driving issues to closure.
• Knowledge of Florida procurement rules and laws;
• Excellent presentation, teambuilding, and leadership skills.
• Experience using presentation software such as Microsoft PowerPoint, Adobe Products, and webinar tools.
• Ability to provide exceptional customer service using various media methods.
• Ability to prioritize assigned tasks.
• Ability to interact effectively with others and maintain working relationships.
• Skill in written and verbal communication.
• Possession of a valid Florida driver’s license.
• Other job-related requirements for this position:

Minimum Qualifications:
• High School diploma/equivalent or two years of professional procurement/accounting/project management/change management/consulting or system support experience is required
• Experience providing customer service to the vendor community is preferred
• Agency experience with MyFloridaMarketPlace applications (buyer, approver, or other user role) or a similar system
• Florida Certified Contract Manager is preferred

Preferred Qualifications:
• Professional experience in procurement, project management, change management or program support.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.