Job Description

About Us:

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
As we scale our EMI and remittance operations amid 2025's fintech landscape marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

The SPD Executive will be responsible for the operational management of the System and Process Department (SPD) and will also assist the SPD Specialist. The candidate will be responsible for ensuring that all systems and processes within the organization are managed effectively. This includes managing the identification and creation of policies and procedures with all relevant stakeholder departments, as well as providing support and operational aid to SPD and individual departments as required to achieve ACE’s strategic goals.

Responsibilities:

• Developing and implementing processes, procedures, or methods to improve the efficiency of all business aspects
• Ensuring all regulations are followed and report any violations to the SPD specialist
• Conduct audits of current processes to identify opportunities for improvement
• Developing and modifying policies, procedures, and protocols for new or existing programs, processes, and products (as assigned)
• Training stakeholders on the new process to ensure effective implementation
• Analyse current processes and coordinate stakeholders and re-engineer or modify as per best practices for their signoffs (as assigned)
• Communicate the process change to all affected parties.
• Automate the processes through developing and implementing systems

Role Relationship

Internal

• Departmental Leads and all relevant departments
• Head of Operations and other department heads (as required)
• ACE Committees and other internal committees (as required)

External

• Business partners and vendors (as required)

Competencies

• Proficiency in MS Word, Excel, PowerPoint, Visio, and Draw.io
• Strong understanding of systems and platforms
• Experience in automating processes using platforms and applications
  
  ACE Money Transfer Profile: https://www.aceunion.com