System Operator - Night Shift
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Night shift operating hours 6pm to 6am
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programe
Education, Training and Experience
High school diploma; and one (1) year related experience, Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.
Knowledge, Skills and Abilities
Willingness to learn new methodologies and software applications
Knowledge of networking and data communications
Ability to troubleshoot utilizing documented procedures
Effective communication skills
PC and other peripherals troubleshooting skills
Proficiency with Microsoft Office suite
Knowledge of various operating systems
Duties and Responsibilities
Provide technical support for systems, including the following:
Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
Verify data integrity across several systems
Assist with Quality Assurance testing of new Lottery terminal software
Generate system reports based on customer, management, or development requests
Operate proprietary Intralot, Inc. software applications
Monitor system hardware availability
Process customer requests such as new installs, removals, or change of ownerships
Work closely with Field Service Technicians by phone to install or troubleshoot equipment
Follow documented checklists and procedures for all daily work assignments
Assist Call Center Operators with answering incoming calls from stores that require assistance
Must be able to work nights and weekends in 12-hour shifts
Other miscellaneous duties may be assigned
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees in March 2024, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes.
Based on its strategic approach “Driving Lottery Digital Transformation with flexible, reliable, secure solutions and systems”, INTRALOT is committed to modernize Lotteries by delivering innovative lottery and sports betting solutions, shaping the future of gaming.
As a member of the UN Global Compact, INTRALOT is a global corporate citizen committed to UNGC Ten Principles and continuous sustainable development. In addition, being awarded with the WLA Responsible Gaming Framework Certificate, the Company is an active proponent of the principles of responsible gaming. Also, the Company maintains the highest industry certifications on quality and safety management systems. It is the first vendor in the gaming sector certified in 2008 with the WLA SCS:2016 (Security Control Standard) and it has been certified according to ISO 27001:2013 for its Information Security Management Systems.
INTRALOT collaborates with many external stakeholders among them the major international industry associations. Each entity is a valued partner that supports the Company’s efforts to contribute decisively to the future developments of the gaming market. Specifically, INTRALOT is a Platinum Contributor of the World Lottery Association (WLA), a Level I partner of the North American Association of State & Provincial Lotteries (NASPL), an Associate Member of the European Lotteries (EL), an Associate Member and Gold Sponsor of the Asia Pacific Lottery Association (APLA) and an Associate Member and Silver Sponsor of the Gaming Standards Association (GSA).
