Job Description

The Operations Support Specialist is responsible for providing technical and administrative support for the day-to-day operations of the business. To be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Specific Roles and Responsibilities

• To manage our menu integration, menu structuring & other backend responsibilities.
• To maintain a track record of product management and a broad knowledge of softwares like Revel/ Grubtech/ Deliverect.
• To optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
• To assist with the implementation of new processes and procedures.
• To track and report on the operational performance of all our marketing platforms.
• To maintain policy and procedure documents related to all our marketing aggregators.
• To monitor system performance and ensure that all systems and processes are running efficiently.
• To provide additional administrative support to the organization for various tasks and projects.
• To provide technical support to other areas of the Company as requested or assigned.
• To know commonly used concepts, practices, and procedures within the food and beverage marketing fields.
• To able to work independently with little direction and multi-task and handle various events at once while being extremely productive and timely.
• To able to work in multiple software applications to identify resolution to driver events.
• To diagnose and resolve problems in any of our online aggregator platforms.

Pre-requisites

• Bachelors degree or masters degree in IT or any related field.
• 2+ years experience in the F&B industry.
• Have 1-2 years of experience in softwares like Revel/ Grubtech/ Deliverect.

Character requirements

• Excellent interpersonal skills
• Positive Attitude
• Creativity and forward-thinking
• potential and attitude required to learn
• Strong analytical skills
• Confident and dynamic personality
• Strong sense of aesthetics
• Up to date with the latest trends and best practices
• Excellent attention to detail
• Ability to handle stress and pressure
• Excellent team management skills
• Willing to travel and flexible to work long hours
• Emotional Intelligence