Job Description

System Operations Manager

Tri-County Electric Cooperative (TCEC)

POSITION PURPOSE

Responsible for leading and developing the System Operations team responsible for the safe, reliable, and efficient operation of the Cooperative's electric distribution system. Oversees real-time system operations, outage restoration, emergency operations, and implementation of technologies that improve system reliability, operational effectiveness, and outage response. Supports organizational objectives through effective leadership, collaboration, and continuous improvement.

JOB DIMENSIONS

Internal Responsibility Partners with the Engineering, Operations, and other departments to ensure safe, reliable, and efficient system operations. Provides leadership and direction to the System Operations team while supporting cross-functional coordination, emergency response, and organizational objectives.

External Responsibility Collaborates with ERCOT, transmission providers, neighboring utilities, contractors, regulatory agencies, and other industry stakeholders to support reliable system operations, regulatory compliance, emergency response, and implementation of industry best practices. Represents the Cooperative professionally while fostering productive working relationships.

PRINCIPAL ACCOUNTABILITIES

• Models the TCEC Essential Attributes as a regular pattern of behavior and self-awareness. Inspires others to do the same.
• Performs the full range of supervisory responsibilities, including hiring, training, coaching, evaluating, and developing teammates while communicating Cooperative policies, procedures, and expectations.
• Leads the team responsible for monitoring real-time system activity, system performance, and operational status of the electric distribution system while coordinating outage restoration, system switching, transmission directives, and emergency response activities.
• Develops and implements processes and procedures that ensure compliance with internal controls, regulatory requirements, and operational standards.
• Oversees and drives continuous improvement efforts to enhance system reliability, operational performance, and service restoration.
• Develops and maintains effective working relationships with ERCOT, transmission providers, neighboring utilities, and other regulatory or reliability organizations.
• Develops, maintains, and supports execution of the Tri-County Electric Cooperative Emergency Operations Plan.
• Coordinates with Operations, Engineering, and other departments to execute operational programs, emergency response activities, and cross-functional initiatives
• Monitors regulatory changes and ensures compliance with ERCOT operating protocols, load shed obligations, and other applicable reliability requirements.
• Develops, maintains, and updates operating procedures and standard operating procedures (SOPs) that support safe and consistent system operations.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience Bachelor's degree in Engineering, Business, or a related field required. Equivalent combination of education and relevant experience may be considered. Minimum five (5) years of progressively responsible experience in electric utility operations, system operations, dispatch, engineering, utility project management, or a related field preferred. Supervisory or leadership experience is preferred.

Operational / Functional Experience Experience managing or supporting real-time electric system operations, outage restoration, emergency response, switching operations, transmission coordination, and regulatory compliance. Experience working with ERCOT, transmission providers, SCADA systems, outage management systems, or similar utility operational technologies is preferred.

Knowledge / Skills / Abilities Strong leadership, communication, organizational, and problem-solving skills. Ability to lead teams, manage multiple priorities, and make sound operational decisions. Working knowledge of Microsoft Office applications and electric utility operations, emergency response, reliability principles, safety practices, and applicable regulatory requirements. Commitment to continuous professional development.

POSITION DETAILS

• Position Title: System Operations Manager
• Reports To: Vice President, Engineering
• Employment Type: Full-time
• FLSA Status: Exempt
• Supervisory Responsibility: Yes
• Financial Disclosure Required: No
• Residency Requirement: Yes
• Effective Date: June 2026

WHY JOIN TCEC

Tri-County Electric Cooperative is guided by ten Essential Attributes that define how we lead, collaborate, and serve with integrity, accountability, and trust. This role offers the opportunity to make a meaningful impact while supporting reliable electric service for the communities we serve.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. An employee may be required to perform other reasonably related business duties as assigned by the immediate supervisor and/or management as needed. TCEC reserves the right to revise or modify the job description as needed. This job description does not constitute a written or implied contract of employment.