Job Description

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Make an impact

The incumbent shall be responsible for onsite customer support service after completion of project implementation. He shall provide the service as agreed and expected by our customers. He shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible. He will ensure adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.

• Must try the best to recover the system in the shortest reasonable time.
• Must respond to Customers’ concern and complaints in an adequate manner.
• Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• Providing Support to Customers for the system installed (during and after office hours)
• Single point of contact between customer and back office level 2 support team located in Malaysia.
• Assist in commissioning and deployment during project implementation phase, provide on site assistance.
• Record incident / problem in CMMS.
• Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.
• Provide regular system inspection & maintenance service on site.

What you need to succeed

• Bachelor’s degree in Computer Science / Information Technology or equivalent.
• Knowledge and experience in Java.
• Independent and able to work under pressure, over time and odd hours to resolve problem on site.
• Strong analytical and problem solving skills.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system with PLC knowledge is an added advantage but not essential.
• Possess adequate trouble shooting skill and capability to provide training if needed.
• Proficiency in English & Bahasa Malaysia (both oral & written).
• Must be a highly motivated and innovative team player.
• Efficient time management
• Compliance to Safety regulation. ·
• Required to work in shift according to standby time table

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!