Job Description
System Navigator
1 Casual
Thunder Bay Site
One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services.
We are currently seeking one (1) casual System Navigator - Gender Affirming Care Group Facilitator up to 5 hours per week. Gender Affirming Care is embedded in the work we do as a Community Health Centre and the facilitator is a valuable member of the Community Health Centre team will provide supports for clients to improve health and well-being, reduce social isolation through the delivery of programs and connect clients with long-term services in the community. The Community Health Worker works closely with the inter-professional care team and community partners to support clients with their needs and goals related to the determinants of health.
The position has a competitive salary, the Health Care of Ontario’s Pension Plan and an excellent group health benefits package.
The hourly range for this position is from $30.502 to $36.748. We currently do not use AI to screen resumes.
QUALIFICATIONS:
• Bachelor’s degree or other relevant post-secondary education addressing gender identity-affirming knowledge or care (i.e. social work, social service work, social justice, women and gender studies, psychology, education) is an assert
• Two to three years of experience in a community service setting
• Ability to effectively engage, assess and support clients with complex and multiple health and/or social needs to access programs, services and resources that address their needs
• Experience working or volunteering and/or facilitating groups within a mental health organization, or trauma-informed community or education setting is an asset
• Demonstrated ability to facilitate and advocate for services to support clients in their care.
• Strong understanding of community needs and resources, including mental health and addictions systems, community resources, government services and non-traditional services
• A strong understanding of the determinants of health framework.
• Demonstrated experience working with vulnerable populations.
• Awareness of and sensitivity to health, socio-economic and cultural issues particularly within populations who face barriers to accessing care (vulnerably housed, living with mental health challenges or diagnoses, current or past substance use, complex health histories, 2SLGBTQIA+, newcomers, non-insured, Indigenous and Black)
• Demonstrated experience with de-escalation of difficult situations and developing risk assessments
• Strong interpersonal, organizational and group facilitation skills.
• Ability to work both independently and collaboratively with an inter-professional team.
• Strong writing and documentation skills
• Ability to work flexible hours and to travel to communities and locations served by NorWest Community Health Centres.
• Lived experience with social and/or medical gender transition, a willingness to strategically share experiences/story within a professional context for the purposes of education, rapport building, understanding of different approaches to and experiences with gender identity and gender expression across different social locations
• ASIST training
• Vulnerable Sector check
How to Apply:
Please visit https://norwestchc.org/employment/
The deadline for applicants is Monday, April 20, 2026 at 4:30p.m.
Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to:
Lesly Gunasekara, Manager of Human Resources
NorWest Community Health Centres
525 Simpson Street
Thunder Bay, Ontario P7C 3J6
FAX: 622-7637
www.norwestchc.org
NWCHC’s is an equal opportunity employer. We thank all applicants for their interest but only those selected for an interview will be contacted. Upon request, accommodations due to a disability are available throughout the selection process.
