Job Description

Role:

• Manage and maintain internal systems and developed servers supporting banking operations.
• Coordinate with external vendors and manage contracts related to software license renewals and hardware maintenance.

Responsibilities

Operational Documentation:

• Compile and submit monthly access log reports.
• Gather and report system performance metrics on a monthly basis.

Operational Tasks:

• Ensure system configurations comply with the banks security standards, especially during audits.
• Review functional requirements and implement system changes in accordance with established procedures.
• Collaborate with the team leader to validate that system configurations align with design specifications and meet both functional and technical requirements.
• Address daily user support queries related to servers, networks, PCs, and user accounts.
• Respond to system issues by applying workarounds, conducting root cause analysis, and proposing long-term improvements.
• Create and maintain up-to-date technical documentation, including system runbooks, IT inventory lists, ID management records, and system parameter sheets.
• Continuously identify and address system inefficiencies to drive improvements, maintaining clear communication with team members.

Requirements

• Bachelors degree or higher in a relevant field.
• Proven experience in building and managing Windows server environments. (Required)
• Minimum of three years in IT operations and maintenance with knowledge of ITIL frameworks. (Required)
• Hands-on experience with infrastructure tools such as backup solutions, monitoring systems, antivirus software, and job scheduling tools.
• Working knowledge of Microsoft 365 applications, including Forms, SharePoint, OneDrive, Teams, and Office.
• Familiarity with network configurations, including Access Control Lists (ACLs) and firewalls.
• Possess advanced technical proficiency consistent with Tier 3 IT support responsibilities.

Highly Advantageous Skills/Knowledge

• Experience deploying and managing Linux or Unix-based server systems.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Working knowledge of databases like Oracle or SQL Server.
• Proficiency in scripting and automation using PowerShell, Shell Script, VBS/VBA, or Python.
• Experience in developing applications using Microsoft Power Apps.

Aptitude

• Ability to escalate issues promptly to the appropriate personnel.
• Willingness to collaborate with leadership to identify operational issues and implement proactive improvements.
• Skilled in implementing temporary workarounds for system issues and conducting thorough root cause analysis to enable permanent resolutions

Additional Info : Changi Business Park

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.