Job Description
Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused engineering System Engineering manager to support the fast evolving and expanding Seller Compliance space. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.
We are looking for a technical manager with experience managing System engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.
Responsibilities include direct management of a team of 8+ support/sysdev engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
Basic Qualifications
- 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
- 5+ years of managing system or software development teams experience
- 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
- Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization
- Experience in managing system or software development teams
- Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems
- Experience in agile software development methodology
Preferred Qualifications
- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
- Experience with AWS platforms, services, and design patterns
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