Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary

Responsibilities:

• Build and deliver application packages for Intune Endpoint Manager.
• Manages and coordinates urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.

Administration of Azure and Azure Admin portal.

Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.

• Provide data and reporting of KPI’s and trends, weekly, monthly, and as needed.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.

Minimum Qualifications: Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.

Preferred Skills Knowledge of, and ability to demonstrate:

• Command of comprehensive inventory management principles.
• Strong verbal and written communication skills.

Excellent customer service skills and soft skills.

• Prioritizing and assigning work.
• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.

Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).

• Analyzing processes, information, and data- to help provide and recommend solutions.

Create and update documentation and knowledge articles.

Preferred Qualifications:

• Experience in basic Network troubleshooting, diagnostic, and repair.
• Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.
• Security and patch management experience desired.
• Experience with ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support Experience

M365 Copilot/ Copilot Chat /Teams Administration

• Microsoft Intune, Endpoint Configuration Manager
• Technical Skills:

Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager

• Strong hands-on experience in hardware and software infrastructure tools
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
• Understanding of daily operations and delivery processes
• Application / software installation and troubleshooting
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
• Windows System administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
• Understanding of Microsoft Active Directory 2012 of later, and networking topology
• Strong knowledge of server and network equipment.

Required / Desired Skills

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| Skill | Required / Desired | Amount | of ExperienceProvide maintenance, configuration, and reliable operation of the endpoint MS Intune, Azure AD and MS Endpoint Configuration Manager. | Required | 3 | Years |



supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook | Required | 3 | Years

supporting, installing, troubleshooting Microsoft Intune, Endpoint Configuration Manager | Required | 3 | Years

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Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams. | Required | 3 | Years

Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc. | Required | 3 | Years

About Us

Proficient Transparent Resolute

FirstNet Global, a WMBE-certified company, has established itself as a trusted and strategic partner for numerous enterprises across various industries. We offer a range of services, including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide.

Headquartered in Dallas, Texas, USA, FirstNet Global adopts best-in-class cloud, data and analytics, cognitive computing, and emerging technologies to help our clients achieve quality and cost-effective results. Supported by dedicated and skilled professionals, we strive to deliver excellence in the services we offer to our customers across various industries.

Our Vision

To be the most trusted partner for our customers, ensuring reliability and excellence in every interaction.

Our Mission

To provide a positive and results-oriented business experience to our clients, focusing on their success and satisfaction.

Our Culture

We foster a positive workplace environment, emphasize performance quality, and drive productivity to achieve our goals.

Social Responsibility

At FirstNet Global, we are committed to various social causes, actively helping and educating people in need.