Scope:
As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers.
You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly.
This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success.
What you’ll do:
Monitor and support daily EDI production operations.
Investigate and resolve EDI transaction failures within SLA.
Perform SQL queries for data validation, troubleshooting, and analysis.
Monitor application alerts and production queues.
Collaborate with development teams for root cause analysis and permanent fixes.
Communicate effectively with customers regarding incidents and resolutions.
What we are looking for:
Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
Ready to work on 24/7 shift (rotational shift)
Resolve production incidents within defined SLAs.
Demonstrate strong troubleshooting and analytical skills.
Minimize recurring production issues through effective root cause analysis.
Deliver accurate SQL analysis and data validation.
Build positive relationships with customers and internal stakeholders.
Maintain high-quality documentation.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
