Our Client is an established IT solutions business in the market. With the expansion of their business, they're looking for System Administrators The System Administrator will be responsible for performing System Administration and Management activities for the Company and/or In-Scope Institutions. This role includes managing operating systems, system software, hardware, and ensuring the stability and security of system environments.
Key Responsibilities:
1. System and Hardware Management:
o Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.
o Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.
2. Incident and Problem Management:
o Respond to system incidents according to severity levels and meet service level requirements.
o Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
o Adhere to incident management workflows and procedures.
3. Documentation and Reporting:
o Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.
o Provide timely and accurate reports on system performance, capacity planning, and incident analysis.
4. Collaboration and Coordination:
o Work closely with third-party vendors, telecommunication operators, ISPs and other service providers.
o Participate in transition planning and support the onboarding of systems and services.
5. Compliance and Training:
o Ensure compliance with company policies, information security guidelines and health and safety regulations. Provide continuous training to enhance knowledge and skills in system administration and management.
Requirements
Qualifications:
• Education: Diploma in Information Technology or a related field.
• Experience:
o Minimum of 3 years of experience in managing system and hardware
infrastructure.
Certifications:
o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).
Skills:
o Strong technical knowledge of system and hardware management.
o Excellent problem-solving and decision-making skills.
o Ability to work independently and as part of a team.
o Strong communication and interpersonal skills.
Working Conditions:
• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.
Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.
Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
