Job Description

Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.

Responsibilities

As a key member of our team, your primary responsibilities will include:

• Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
• Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
• Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
• Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
• Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
• Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.

Requirements

We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:

Version Control & DevOps

• Git (branching, merging, pull requests)
• GitHub Actions
• Docker

Programming & Scripting

• Strong grasp of Object-Oriented Programming (OOP)
• PHP
• JavaScript (ES2015+), jQuery
• React (and other JS libraries/frameworks)
• HTML5/CSS3
• .NET, .NET Core, ASP.NET Core

Databases

• MySQL and PostgreSQL (strong working knowledge)
• MSSQL and Redis/NoSQL

Operating Systems

• Basic Ubuntu/Linux shell commands
• Windows scripting and command-line usage

General

• Excellent written and spoken English
• Academic background in Computer Science or Information Technology
• Strong and efficient coding ability

Extras / Considered an Asset

While not mandatory, experience with any of the following will give you an edge:

• Active GitHub/Bitbucket profile with contributions
• Experience with Next.js and Tailwind CSS
• Exposure to both Windows and Linux environments
• Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)
• Package managers and build tools: Composer, NPM, Bower, Grunt, etc.
• AWS Management Console
• Knowledge of SOLID design principles
• Exposure to additional modern technologies

Who Are You?

• An excellent communicator with a strong command of English
• A problem-solver who thrives under pressure and multitasking demands
• Flexible and adaptable, with a knack for prioritizing tasks effectively
• Passionate about delivering high-quality code and learning new technologies

Challenge Accepted?

Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.