Job Description

Who We Are

Volkswagen Financial Services (VWFS) has been supporting mobility since 1949. With operations in 48 markets, we are the world’s largest provider of automotive financial services. At VWFS Porto, we are building a long-term Business & IT hub to support European markets with contract management systems and related platforms.

Objectives

As a System Consultant, you will play a key role in ensuring the functional integrity and performance of CMS applications. You will support the business by managing configurations, analyzing requirements, resolving incidents, and contributing to continuous improvement. This role blends hands-on technical work with strategic collaboration across teams and stakeholders.

In this role you will responsible for:

Analyse and translate business requirements into functional specifications for CMS.
Configure CMS applications to align with business needs and optimize workflows.
Maintain and improve software requirements, user stories, and documentation.
Support SQL-based configuration and database manipulation tasks.
Monitor application performance and ensure optimal availability.
Handle incidents, service requests, and user support tickets.
Provide post-implementation support and training to end-users.
Document and track defects, proposing proactive solutions.
Participate in stakeholder meetings to gather and clarify requirements.
Assist in CMS demonstrations and presentations.
Communicate effectively with cross-functional teams and external vendors.
Support testing activities, including defect tracking and validation.
Ensure quality delivery of functional changes and releases.
Coordinate change requests and maintain release calendars.
Track deployment progress and document release activities.
Align stakeholders and communicate release schedules.
Ensure compliance with SLAs and support budget/resource optimization.

We believe that the right profile for this job should have / be:

Bachelor’s or Master’s degree in Software Engineering, Business Informatics, Computer Science, or related fields.
1–3 years of experience in Contract Management Systems or IT roles (internship or junior level).
Experience in Agile environments (SAFe, Scrum, Kanban) is a plus.
Basic to intermediate knowledge of CMS platforms and IT systems.
Proficiency in SQL and database manipulation.
Familiarity with tools like Jira, Confluence, and MS Office 365.
Understanding of SDLC and functional analysis principles.
Strong communication and collaboration abilities.
Analytical thinking and attention to detail.Initiative, accountability, and a team-player mindset.
Fluency in English (written and spoken); German is a plus.

What We Offer:

Long-term contract.
Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).Bonuses and benefits depending on performance.
Schooling allowance and pension scheme.Incredible and unique annual company events.
Opportunity to work on an international project and be part of multicultural and multidisciplinary team.
Solid performance evaluation and career management methodologies.
Continuous training – technical and behavioral development