Job Description

System Analyst Warehouse

We are looking for a System Analyst to join our partner team, supporting warehouse operations and contributing to the design, implementation, and continuous improvement of IT solutions across the business.

Responsibilities:

• Participate in the implementation of projects that require IT

  components such as applications, modules, or information systems.
• Analyze business stakeholder requirements and translate them into technical CRDs (Change Request Documents).
• Communicate and defend technical requirements with external partners (communication exclusively in English).
• Propose solutions to optimize operational processes and prepare technical specifications aligned with project needs.
• Provide support during the project lifecycle and after implementation, including application testing and end-user training.
• Offer L2 support for the applications and systems under your responsibility.
• Identify and recommend process and technical optimizations in collaboration with external partners and Ahold Delhaize Group IT teams.
• Deliver training sessions for end users and key users across departments involved in implemented projects.
• Create training materials, documentation, and procedures for the functionalities developed within the projects.

Requirements

• Completed university studies (preferably in IT or a technical field).

• Good knowledge of MS Office, especially Excel.

• 3-5 years of experience in IT project implementation.

• Strong analytical, synthesis, and documentation skills.

• Ability to analyze and document technical or operational logical process flows.

• Good command of the English language.

• Strong communication, relationship-building, organizational, and integration skills.

• High capacity to understand retail/logistics operational processes.

• Experience performing configurations and optimizations in ERP systems and/or logistics systems (WMS).
• Knowledge of Agile methodology (SCRUM) and previous experience working with Jira.