Job Description

Key Responsibilities

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  Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
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  Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
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  Assists with the documentation of technical design, specification, and technical solution.
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  Maintains document repositories used by project teams and assists with project documentation as needed.
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  Ability to facilitate discussions/workshops to elicit, manage and priorities key business needs.
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  Investigates problem areas.
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  Improves operations by conducting systems analysis and recommending changes in policies and procedures.
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  Provides information by collecting, analyzing, and summarizing development and service issues.
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  Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

Qualifications

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  Ability to perform qualitative, quantitative and root-cause analysis.
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  Have a thorough understanding of computer systems, in order to recognize any hardware limitations that could impact software design.
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  Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
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  Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
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  Knowledge of Singapore Government procurement and governance processes will be an added advantage.
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  Knowledge of design thinking and workshop facilitation will be an added advantage.