- Provide support for SAP PM incidents and service requests
- Provide MM/SD module incidents and service requests
- Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues
- Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues
- Communicate effectively with maintenance, operations, and planning teams to understand business pain points
- Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs
- Identify and propose system or process improvements to enhance maintenance efficiency Should follow the document process and adhere to IT documentation policy
- Gather and document business requirements for minor enhancements and change requests (CRs)
- Configure and test approved changes, ensuring minimal impact on business operations- Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations
- Maintain up-to-date functional documentation, configuration guides, and test scripts
- Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team
- Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)
- Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs
- Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4HANA)
- Validate the stability of PM functionality after transport movements or system refreshes
Required Qualifications:- Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering
Preferred Experience:- Preferably 5+ years of experience in supporting SAP PM Module & 2+ years relevant experience in the domain.- Knowledge of other SAP modules will be added advantage
Job-Specific Skills:- SAP configuration and implementation experience- General application demand management skills- Business knowledge in Material Management & Plant Maintenance- General experience in IT operations and support methodologies e.g., ITIL- Experienced in at least 2 full cycle project implementations/upgrades
United Steel Industrial Company (Kuwait Steel) was established in 1996 by Kuwaiti investors.In the four years that followed Kuwait Steel in collaboration with VOEST Alpine of Austria erected the first fully automated rolling mill in Kuwait. Its first rolling mill, which is built on a 40,000 square meter land area, has an annual production capacity of 750,000 metric tons of reinforcing steel bars with sizes ranging from 8mm to 40mm in diameter. Today, Kuwait Steel is composed of two rolling mill plants with a combined annual production capacity of 1.4 million metric tons and a steel making plant that produces 1.2 million metric tons per year. All steel plants are running full production capacities, catering to market demand.
