Job Description

Key purpose:

We are looking for a System Analyst to join our Solutions team.

The Solutions team is responsible for managing the interactions and relationships between business and the technology team.

The responsibilities of a System Analyst include, obtaining a deep understanding of the system, business operations and product offering. With the assistance of the Business Analyst to document these areas. Another key responsibility will be understanding, technically documenting and solutioning new requirements and enhancements from business. This will be achieved by using gained business and technical knowledge and documenting and functional specification for the Tech team to work from.

Assistance, guidance, and documentation of testing will also be required.

To be successful as a System Analyst, you should be able to flourish in high pressure situations, display excellent problem-solving skills, and have a solid knowledge of the inner workings our critical operation systems.

Duties and responsibilities:

• Implement, maintain, and support IT systems to meet the current needs of the business and future business strategies.
• System problem-solving/ solutioning
• Collaborate with developers, business analysts, project and product managers and a variety of end users to ensure technical compatibility and user satisfaction.
• Structuring/ transforming business requirements into technical artefacts/ requirements.
• Create functional specifications and requirements for developers.
• Analyse and create test cases and documentation.
• Testing system on a regular basis to ensure quality and function as outcomes of development work.
• Support users on change control and system updates
• Stay updated with the latest developments in fintech, including technology advancements and industry trends, to drive continuous improvement in system analysis and testing processes.
• Generate reports on technical improvements and efficiencies within the financial systems, providing actionable insights for decision-making.
• Provide training sessions and workshops to users on new system functionality, ensuring successful adoption and knowledge transfer.

Duties and responsibilities:

• Prior experience as a system analyst or in a similar position
• IT, Computer Science, Information Systems, or similar degree

Competencies:

• Ability to work under pressure and tight deadlines.
• Strong attention to detail
• Strong communication and interpersonal skills
• Critical thinker
• Strong problem-solving capabilities.
• Skills in examination and analysis
• Strong documentation skills

System and knowledge requirements:

• Salesforce experience is a plus.
• Knowledge of development tools, programming language and computer hardware
• Knowledge of data visualisation tools
• Good understanding of the SDLC