Job Description

We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers

Position Title System Administrator/Software Analyst

Clearance Secret

Location St. Louis, MO

We are looking for a System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.

Responsibilities

Provide technical support:

• Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.

Diagnose and resolve issues:

• Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.

Handle support requests:

• Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

Escalate complex problems:

• Report significant or recurring issues to higher-level support teams (Tier 3 or higher).

Maintain systems and documentation:

• Install and configure software, document internal procedures and FAQs.

Communicate with users:

• Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualification

IAT-lvl 1 Required

Bachelor's with 5-8 years (or commensurate experience)

Required Skills and Experience

• Proficiency in operating systems (Windows).
• Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite.
• Knowledge of EDMS and Active Directory.
• Knowledge of SharePoint.
• Ability to diagnose and resolve technical problems efficiently.
• Ability to follow previously defined troubleshooting processes
• Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
• Patience and empathy to provide top-notch service and ensure user satisfaction.
• Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
• Ability to work independently and as part of a team.

Preferred Skills and Experience

• Experience with SNOW and ticketing software is preferred.

OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.