Job Description

Summary & Objective

IT Systems Administrator is focused on operational support of user systems, endpoint management, and day-to-day platform administration across our multi-site healthcare organization. This role primarily supports desktops, user platforms, and administrative systems while assisting senior infrastructure and network engineers as needed.

Essential Functions

• Provide Tier 2 technical support for escalated help desk issues
• Administer user accounts, permissions, and group policies in Active Directory and Microsoft 365
• Deploy, configure, and maintain desktops, laptops, and endpoint devices
• Support email, Office 365, and collaboration tools
• Assist with endpoint security tools such as CrowdStrike and email filtering platforms
• Troubleshoot system, application, and device issues across multiple locations
• Document procedures, configurations, and system changes to support compliance and continuity
• Assist infrastructure teams with routine maintenance tasks when required

Other Duties

• Maintains the policy of confidentiality.
• Pursue special assignments as instructed by the Director of IT.
• Assist in any way possible during emergencies.
• Maintain your required certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Perform other duties as assigned

Supervisory Responsibility

• No direct report.

Physical Requirements

• Must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.
• Works in office environment with moderate to loud noise level.
• Subject to frequent interruptions.
• Work schedule may include working beyond typical schedule, including weekends and holidays.
• Hand dexterity required for data entry on keyboard, requiring finger dexterity and eye-hand coordination.
• Ability to lift and move computer equipment (up to 50 lbs)
• Occasional travel between sites may be required

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Knowledge & Experience Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field plus a minimum of 3–5 years of system administration experience
• Proven experience as a System Administrator
• Strong understanding of healthcare regulations, including HIPAA compliance
• Experience with virtualized environments and cloud computing technologies
• Excellent problem-solving skills with strong attention to detail
• Effective communication and interpersonal skills, with the ability to work collaboratively with medical, clinical, and administrative staff

Preferred Qualifications

• Experience with backup and disaster recovery solutions
• Knowledge of network infrastructure, routing, switching, and basic firewall concepts
• Certifications such as: CompTIA A+, CompTIA Network+, CompTIA Security+, or similar

Technical Expertise

• Active Directory, Windows Workstation Administration
• Microsoft 365, Microsoft Office 365
• Virtualization: VMware Workstation
• Endpoint Security tools (CrowdStrike or similar)
• Email Security Platforms (Mimecast or similar)
• Deployment & Support: Desktop/server deployment, remote support tools
• Basic PowerShell scripting

Additional Technical Skills (Recommended)

• Backup technologies (e.g., Veeam)
• Network device management (switches, routers, firewalls)