Job Description

Purpose

Reporting to the Manager, IT Operations, the System Administrator, Network Operations role is responsible for managing, maintaining, and optimizing corporate and remote network infrastructure. This includes ensuring network integrity, security, and performance across multiple environments (on-premises, cloud, and remote sites). This role supports business continuity by implementing robust network solutions and providing advanced troubleshooting.

Key Areas of Accountability

Network Infrastructure Management

• Design, install, administer and maintain corporate LAN/WAN, SD-WAN, Wi-Fi, LTE, and satellite connectivity.

• Configure and manage network hardware (switches, routers, firewalls) and software across all sites and remote environments.

• Plan for future growth and scalability of network infrastructure.

Network Security

• Implement and maintain security measures (firewalls, VPNs, intrusion detection systems).

• Collaborate with IT Security to actively identify vulnerabilities and apply patches promptly.

• Enforce access controls and network segmentation in line with documented security policies.

Monitoring and Troubleshooting

• Continuously monitor and ensure optimal performance, availability, and reliability of LAN, WAN, and wireless networks.

• Diagnose and resolve network issues to minimize downtime.

• Maintain logs and documentation of incidents and resolutions.

User Support and Collaboration

• Provide technical support for network-related issues to end-users and internal IT teams.

• Collaborate with system administrators, cybersecurity, product, and engineering teams to deliver secure and integrated solutions.

• Limited travel to site locations for equipment setup, and some after hours work during change control windows may be required.

Compliance and Documentation

• Maintain accurate network diagrams, configuration records, change logs, and support documentation.

• Adhere to documented change management procedures.

• Ensure compliance with organizational and regulatory standards (PCI, ISO 27001, etc..).

Qualifications

Education/ Certification/ Licenses

• Diploma or degree in Computer Science, Information Technology, or related field

• Cisco Certified Network Professional (CCNP) or equivalent.

• CompTIA Network+ or similar credentials.

• Azure cloud networking certifications an asset.

Experience

• Minimum 5-7 years in network administration within enterprise environments.

• Advanced experience with Cisco networking equipment, Palo Alto firewalls, and Microsoft cloud networking.

• Experience managing and implementing cloud, on-premises, hosted and hybrid IT infrastructure (i.e. Microsoft Azure)

• Experience with scripting and automation of repetitive tasks.

• Demonstrated proficiency in management of corporate telecommunication portfolios including routing, switching, wireless technologies, IP telephony, satellite communications, and SD-WAN.

• Experience with data, network and internet security, network intrusion prevention, vulnerability testing, authentication and encryption.

• Experience with implementing network & system monitoring tools.

• Experience supporting a network infrastructure with remote facilities and high availability solutions.

Skills

• Excellent communication and documentation skills.

• Able to drive and manage change.

• Adhere to IT methodologies and disciplines. Strong project management skills.

• Able to manage multiple conflicting priorities, reprioritize tasks, establish priorities, work independently and meet deadlines.

• Demonstrated ability to multi-task, probe, analyze and problem-solve complex issues.

• Strong interpersonal skills and the ability to adapt in a complex and changing environment

• Work with detailed technical information and hands-on technology experience.

• Work as part of a team and ask for assistance when required.

• Ability to maintain information in confidence and exercise good judgment.

Work Environment

· Must be legally entitled to work in Canada. 

· Corporate Office – Vancouver based; hybrid role with a minimum 3 days / week in the office. 

Compensation

The base salary offered for this role is $70,000 to $84,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective’s discretionary bonus program.

Eligible Benefits

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance.
• Short term disability, long term disability benefits.
• Travel emergency assistance .
• Vacation time and sick time.
• Up to 5% RRSP and/or TSFA match.
• Two complimentary annual train tickets after first year of employment.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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