Job Description

What You Will Do:

As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance.

You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.

Key Responsibilities:

Provide support for the implementation, troubleshooting, and maintenance of IT systems
Monitor system performance and perform in-depth troubleshooting and root cause analysis
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
Support day-to-day operations of client/server, storage, network, and mobile devices
Install, configure, and manage Linux/UNIX and Windows operating systems
Maintain system integrity through patching, updates, and configuration management
Optimize system performance and resource utilization
Perform system capacity analysis and planning
Provide detailed analysis and feedback on escalated technical issues
Support dispatch systems and hardware troubleshooting as needed
Maintain and update system documentation and procedures
Communicate status and issues to management and stakeholders

Required Skills and Qualifications:

Experience supporting and administering IT systems in a system administrator role
Strong knowledge of Linux/UNIX and/or Windows operating systems
Experience performing in-depth troubleshooting and resolving complex technical issues
Familiarity with IT infrastructure components (servers, networks, storage)
Ability to manage and resolve escalated support issues
Understanding of system performance monitoring and optimization
Strong analytical, problem-solving, and communication skills
Ability to work independently and in a team environment

Education and Experience:

Bachelor’s degree in a technical discipline from an accredited college or university
Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity

Five (5) additional years of System Administrator experience may be substituted for a degree

Certifications:

DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II

Clearance Requirement:

Must possess an active TS SCI with appropriate Polygraph to be considered for this role

**This position is contingent on contract award**
Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Independent Software, Inc.

Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development. In addition to our service-based efforts, we also offer innovative IT and cyber products to solve our customers’ most complex challenges. We are a Woman-Owned Small Business committed to hiring veterans and supporting our national defense missions.

We are driven to perform for our clients, protect our professional staff, and improve shareholder value. Employee and client satisfaction are key metrics for our corporate management team. Maintaining positive relationships with all our industry partners has delivered impressive business results. Our Mission and Vision statements speak to these values.

Mission Statement:

Independent Software is dedicated to ensuring national security and supporting our customers through quality intelligence products and highly skilled personnel that enable a diverse set of federal and commercial missions. A large percentage of our employees are veterans, so we understand the importance of providing timely, effective, and actionable intelligence and tools to the warfighter. Our personnel have embodied our focused, mission-first approach to supporting national security missions in dynamic environments since 2005.

Independent Software is built on five core values which, when taken together, guide us to continuously maintain our focus and achieve our vision - 1) Customer Success, 2) Employee Success, 3) Technical Excellence, 4) Fiscal Responsibility, and 5) Social Awareness.

We engage our core competencies to meet customer mission challenges in - 1) Enterprise Software Engineering, 2) Offensive and Defensive Cyber Services, 3) Data Science and Decision-Making Analytics, and 4) All-Source Analytics.

Join Our Team

https://independentsoftware.com/careers/

Like us on Facebook: www.facebook.com/independentsoftwareinc

Industry

IT & Software

Company Size

11-50 employees

Headquarters

Ellicott City, Maryland

Year Founded

2005

Website

independentsoftware.com

Social Media

System Administrator, Level 2 (FORECASTED)

Job Description

About Independent Software, Inc.