STAFIDE - Tech Talent Recruitment Europe

System Administrator - IT Service Management (ID:3476)

STAFIDE - Tech Talent Recruitment Europe  •  Amsterdam, NL (Onsite)  •  4 months ago
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Job Description


As a System Administrator - IT Service Management, you will:

  • Oversee and manage the end-to-end IT service lifecycle, ensuring services meet business requirements.

  • Manage incidents, changes, requests, problems, and knowledge to ensure smooth service delivery.

  • Act as a technical escalation point and coordinate issue resolution with technical teams and vendors.

  • Collaborate with process owners, service owners, and business analysts to optimize workflows.

  • Define, maintain, and monitor services and performance metrics to align with strategic goals.

  • Communicate effectively with stakeholders and teams to drive service improvements.

What You Bring to the Table:

  • 6–8 years of IT experience in IT service management and desktop/infrastructure services.

  • Hands-on knowledge of ITSM processes such as Incident, Change, Request, and Problem Management.

  • Proven leadership, strategic thinking, and problem-solving skills to manage service delivery.

  • Experience in service catalog management, process improvement, and lifecycle optimization.

  • Strong communication, stakeholder management, and interpersonal skills.

  • Ability to coordinate technical issues and support continuous service improvement.

You Should Possess the Ability to:

  • Lead IT service delivery across multiple processes and services.

  • Manage incidents, changes, requests, and problems efficiently.

  • Collaborate with service owners, process owners, and technical teams for consistent service quality.

  • Analyze workflows, define service requirements, and implement improvements.

  • Resolve complex technical challenges and coordinate escalations effectively.

What We Bring to the Table

  • A structured IT service management environment focused on efficiency and continuous improvement.

  • Opportunity to work across multiple service management responsibilities.

  • Exposure to enterprise IT systems and ITSM tools.

  • Collaborative culture valuing leadership, strategic thinking, and problem-solving.

  • Chance to contribute to service optimization and improve end-user satisfaction.

Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter:
Hari Sankar R

Phone:
+31 20 369 0609 ; Extn : 132

Email:
harisankar.r@stafide.nl
LinkedIn:
https://www.linkedin.com/in/harisankar753/
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Website
stafide.nl
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