Group: Remote Operations, Tier 2 team
Must have TS/SCI with active polygraph.
Hours: Wed-Sun, 2pm to 10pm
KEY RESPONSIBILITIES:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
● May provide guidance to less-experienced professionals.
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
● Identify, investigate resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Mandatory Skills:
●*** IAT Level 1 Certified:
●Hardware experience
●Remote Assistance experience
●Remote desktop experience.
Experience:
HS or GED and 15 yrs
OR
BS and 10 yrs
Approximate salary range: $94,000-$104,600
A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental and Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition/Certification Reimbursement
Paid Time Off
Referral bonuses
And more!
+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.
At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!
Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.
Flash Technology Group LLC is a Woman-Owned Small Business actively involved in Cyber Security, Cloud Computing, Network and Systems Engineering, as well Curricula Design and Development, and Instructional Systems Design, aggressively developing effective intelligence solutions and providing decisive information advantages and expertly engineering, and developing systems to defend against, exploit, and attack threats to our clients to accomplish their goals through an extensive array of technology management expertise and services. We support the lifecycle process through the development, implementation, and management of all types of enterprise systems, enabling our customers to accomplish their missions and goals. Our professional team consists of individuals possessing advance education, affiliations, and certifications, providing a comprehensive range of system engineering services for various critical mission systems and Data Center Environments, including application hosting, security engineering, storage, and secure network operations support.
