Job Description

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.

If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.

Functions and Responsibilities

Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.

• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.

Education/Experience

• Minimum of two years working in a technical operating capacity
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
• High School graduate or equivalent required

Knowledge/Skills

• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills

Other Requirements

Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.